I had an appointment today, and everything was 5 stars from beginning to end! I saw Dr. Phi and he was so thorough, kind, personable, and knowledgeable! He told me things my previous providers never did to help diagnose the cause of my red eyes and how to help treat the problem and not continue my dependency on lumify eye drops. Great advice to help me with my current vision struggles and how it impacts my overall health. After my exam I was helped by Aly and she was very patient, kind, personable, and soooo helpful in hearing what I was looking for in frames and helping pick out potential winners based on my feedback. After we found my perfect pair she took the time to explain the breakdown of the cost and the benefit of adding things that cost extra so I would know if it was worth my money. I love that they offer an annual warranty for $29 which is well worth the money. I HIGHLY recommend you go in to pick glasses, I have done the online store, and this is a much more detailed service, and there is no extra cost to it. I love the technology and how easy it is to schedule an appointment but they don't lose the human touch. Overall could not be any happier and highly recommend them! Great service, frame selection, technology, and convenience! ⭐️⭐️⭐️⭐️⭐️

Ugh. My experience started out great as the doctor I saw was fantastic. However, delivery and communications are terribly disappointing. So much so that I’ll probably be looking for new care going forward. They quoted me two weeks for new lenses. It’s been 5 weeks with no communication and any time I call to check on the status, they say they’ll get back to me and they never do. Also, this place is crazy expensive, so if this is the level of service and follow-through then what a waste of time and money. Bummer because, again, the doctor was so good.

Sent frames here to get new lenses. They said it would take no more than 2 weeks and it took 4. I had to call for every update on the status of my order and received no compensation for the delay. The office was not proactive in updating me on my order at all. On top of that, the lenses I received are unbelievably cheap with a terrible glare. Warby Parker are better quality than this. I won’t be going here for glasses or lenses again.