MyEyeDr.
2042 Kildaire Farm Rd,
Cary, NC

I had the worst experience at this location. My family and I have been coming here for twelve years and have always had amazing customer service from the previous team. Ever since they changed the team, the customer service has been sub par to say the least. The provider and nurses are great with patients. I cannot say the same for the staff up at the front desk. My last visit, I left fuming. There has always been a problem with the reminders for our appointments. My appointment’s time and my children’s usually get mixed up, sending the wrong name for the wrong time. This is needed context. I walked into the clinic and told the front desk I had an appointment. She checked me in. After a short wait, a nurse led me back and started my examination. A few minutes later and to my utter shock, the same front desk receptionist who checked me in then barged in, my head was in the machine, and told me I had to leave the examination room because I did not show up to my appointment on time. This shocked me as well as the nurse. She stopped her examination as the receptionist continued to tell me I had to leave mid examination because I was late. I tried to explain that it must have been a misunderstanding but it fell on deaf ears. She led me out and told me to sit down in the waiting room with no further explanation. I have never experienced such embarrassment and disrespect. To let a patient into an examination room and then kick them out for an administrative mistake is unbelievable. I would have been understanding if I was told I was late and not let in at all, but to let me in and then tell me to leave mid examination is not professional at all. The doctor did speak to me and try to apologize. Somebody lacking basic customer service and professionalism should never be part of the team. The new receptionist and people in charge of appointments are horribly unprofessional and rude, and there has been a distinct difference between the doctor’s old staff and the new ones. I will be looking into taking further action as this is not the first time I have been spoken/ interacted with rudely. Over the years, I referred many of my friends and clients to this office; however, now I will share my horrible experience with them. My family is taking our business to another practice where staff hired are more competent and professional. I know that everybody is struggling to find qualified employees nowadays but at least hire people with decent people skills.

It had been a while since I needed glasses for computer screen viewing. I treated myself to lightweight comfort for my travels ahead. I purchased both night and day driving glasses along with my computer screen viewing glasses. The service provided to me was excellent. From the exam to the product fitting, I was treated with respect and patience. Well done!

I had booked an appointment online and then I followed up before the appointment to clarify my insurance. The receptionist who answered was impatient from the beginning and not helpful. She looked up my son and said that they don't take Medicaid anymore. I told her that I don't have Medicaid and that was under his dad and I have new insurance for him. She kept insisting that my son was not on my insurance, and this being my first time getting him seen at this Myeyedr location (he usually went in Durham), I wanted to be sure. I told her it was fine to check that he was included in my insurance that I've been using with no problem (for my children also) all year. She puts me on hold for 10 plus minutes and comes back to tell me that my insurance is not active. I was confused, so I told her I would check with my provider to be sure because that is the first time I've been told this. I called my provider and they confirmed that I do have insurance. The receptionist wasted a good part of my morning because she didn't want to take time on the phone with me and clearly made up the issue about me not having insurance because she didn't want to take up more time with me on the phone. This was my first bad experience with Myeyedr, but I want it to be known because I feel like I was mistreated unnecessarily and I did not get rude with her at all and only asked questions. This person is obviously not able to carry out a customer service role in a helpful way and if others have similar experiences, then this should be investigated.