Marlo Denning

It's my first time here and while the wait may be long due to being under staffed, the customer service is impeccable !!! From Jennifer at the front desk to Katie to Nicole the service was amazing. Nicole actually went out to my vehicle to get my Cane which I left behind. I had terrible back spasms during my visit and all staff were very attentive. I thank you all for your kindness. 🙏❤️

Thomas Jankowski

Time to find a new eye doctor. I have been going here for almost 15 years, and it’s always been an easy and enjoyable experience. Earlier this year I had gone in for a contact appointment to get a new annual supply of contacts. I did the exam and they wanted me to try a new kind of contact for astigmatism they said may be more comfortable. They ordered me trials, and then I came back in a week or two to get them. I wore them for a week or two to see if I can get used to them, but after a couple weeks I just liked my old pair better. I told them I wanted to order my old pair and they had me come in wearing my current contacts to make sure they still fit my eye ok still. Afterwards, they placed the order. Fast forward months, and I’m grabbing my contacts at home and see I’m almost out, and realized I never got my new order. I called to inquire and they had no clue what was going on. The first person I talked to said that she couldn’t even find the order. She said she’d call me back. She then called back and said the order was picked up on 8/4. I told her that was impossible because I was out of town that week. She seemed confused herself and said she would have someone else call me back. I get a call back and I’m told that they were just marked as delivered. I asked when and she couldn’t tell me. I asked for a tracking number and she didn’t have one. I told her if they were shipped there is no way they shouldn’t have a tracking number. She said I could make another order but it would have to go through my insurance. I wasn’t paying another $700 for contacts I never received. I said I need a tracking number or I was going to dispute the charge with my bank. She said she’d call back. She calls back and gives me a tracking number. I go online and enter the tracking number and it says it’s either invalid or since more than 120 days went by I can’t get the tracking information. I’m not even bothering calling back as they were zero help. Basically you’re S.O.L mentality. I never received my ordered. After 15 years I will be finding a more organized eye doctor. I understand they went through an entire staffing change earlier this year, and not for the better. It’s not my fault their disorganization caused my contacts to go MIA. Very disappointed as I used to love going there. So I guess I’m just out of an annual subscription, and I’ll be wearing glasses until I find a new doctor.

Jason Bokesch

Do not go here. Showed up for my appointment. I am in an wheelchair and the lady working the front desk would not even talk to me. 45 minutes after my original appointment time I was finally seen which guaranteed I would not be able to look at glasses. All of the employees out front were in a hurry to leave for the day. We went to another store to pick out glasses (Palm Coast) where they were extremely helpful. Afterwards we noticed that they had given me someone else's paperwork. A clear HIPPA violation and not only that it was entered in the system under me. Had we not caught it my prescription would have been completely off. Go to a different location. They don't care about their patients here