MyEyeDr.
2823 Clarendon Blvd,
Arlington, VA

I've been a loyal customer for 5 years, but never again. They don't even deserve 1. Awful communication skills, rude personal. They claim that they can make lenses for branded frames, but at the end of the day their lenses don't fit frames. Poor quality, poor service. Will never return to their store.

Awful experience. I got contact lenses for the first time and my original prescription was altered at my contact lenses class. When I received my contacts, the prescription did not work at all. When I went back to the store to tell them, I was told I could not get a refund or get the right prescription ordered without paying again since I had opened the box. Obviously I needed to open the box and see if the updated prescription actually worked and it DID NOT, my eyes could not focus at all. It seems entirely unreasonable to have to pay again for a mistake I did not make.

Not the employees fault, but this place is a total scam. Went in for (medically unnecessary) eye exam on Monday. Waited thirty minutes before being told they were canceling and rescheduled for today - no discount, no consideration for how my time had been wasted. Today's exam - 300$ for a prescription (the same as my old one) and one years lenses, which I was encouraged to use as quickly as possible so that I can come back in and buy more ASAP. After my exam, i was encouraged to buy multiple pairs of frames at their exorbitant prices - here's a tip: if every product is always on sale, the business is smokescreening the fact that their prices suck. Even the cheapest frames "on sale" are 5x what you can expect to pay online.