MyEyeDr.
312 Tri State Pkwy Ste 100,
Gurnee, IL

Love Them. Emily is The BEST! Walked in on 8/26 with a broken blood vessel. Emily took all the extra steps she could to make sure I was taken care of. Very Thoughtful and genuinely concerned about my well being. I have been going here for several years and they are the best.

I called to let the office know I was running about 10 minutes behind and then another 10 minutes, trying to be courteous. When I called the second time, I was told to reschedule. Which I understand, but all too often, I am the one waiting....but it's okay for them to be running late. I thought they would be a bit more understanding, but I guess their time is more valuable then mine. Also, be prepared to receive an ABNOXIOUS amount of calls and text messages. One time a representative called me at 9PM! I have little kids with an 8PM bedtime! They also do not allow making more than one appointment at a time, so if you have more than one kid, they believe that you have all this time to keep driving to their offices for appointments. I should also mention that I was a customer for years, before it became a franchise.

My 1st time coming here was Yesterday & it was my last usually I go to the other location but somehow I made my appointment here🙄customer service wasn’t the issue it was the fact that I was charged for an eye exam I mean that’s why I have insurance then when it comes time to pick a frame they had little to none to accommodate kids. The lady helping me immediately suggested the $80 sale they had going on Why not mention this over the phone or why even accept kids with state insurance if u don’t carry frames for them needless to say I paid the $44 for the exam picked what frames we could & left. I left feeling annoyed & not satisfied so I won’t be returning. FYI clarify paperwork because if I had known I was having to pay out of pocket for anything we would’ve left. UPDATE: Don’t deal with the front desk rep Marry she straight up lied to me when I asked why I wasn’t told that I could go to another location to get frames then she lied to the insurance company telling them that I was informed about a service my child received that wasn’t covered under my insurance which was a flat out lie I’m not sure what’s up with this lady but I I’m not happy