MyEyeDr.
33 Broad St,
Boston, MA

My first time trying contacts after 38 years of life and my teacher, Moika was unbelievable! She was kind, patient, positive, just an overall hype woman that made this contact fitting experience essentially life changing! Highly recommend MyEyeDr and taking a contacts lesson with Moika!

I’ve been a MyEyeDr. patient since around 2019, first in Northampton and now at the Broad Street office. My past experiences have generally been positive, and Dr. Shagufta Bi Bi was very kind, patient, and professional during my recent eye exam. Unfortunately, the retail experience was very different. Before purchasing contacts, I specifically asked about the return policy and was told I could return them as long as the packages remained unopened. I was never told they were exchange-only. I returned the unopened lenses the same day I received them. The office accepted and retained them and confirmed their condition was acceptable, but refused a refund and offered only exchange or price matching. The manager later insisted that “we told you it’s exchange only,” which is not what I was told at purchase. She then cited the contacts being “medical devices” and an internal patient note—neither was disclosed to me as a return restriction when I purchased them. This is also difficult to reconcile with MyEyeDr.’s published policy, which states that qualifying in-store contact lens purchases can be returned for a full refund. I found the manager’s handling of the issue dismissive and disrespectful. After years of otherwise positive experiences with MyEyeDr., the lack of transparency was especially disappointing.

I went to get my eyes checked and had no plans of getting a new pair of glasses. Charlie still did a free adjustment to my current pair for me. I definitely will be coming back when my insurance will cover a new pair!

This place is amazing. I came in for an eye exam after having only dealt with a less than ideal eye dr in my home town. They were so kind and the process went wonderfully. When I picked up my new glasses I realized something was up with the prescription and they rescheduled me for a follow up exam within a week. While there Dr. Caruso listened to me and did everything she could to figure what was wrong with the prescription. Once we figured it out she apologized (which wasn’t necessary. It was actually my old eye drs who confused us both). Anywho. She sent my glasses off immediately to get the corrected lenses. I didn’t feel looked down upon for needing to redo the prescription. And instead felt supported in the whole situation. A big thank you to the whole team. And I can’t wait for my eyes to get worse so I can come again. Kidding of course.

Julie was so helpful with helping me replace my eye glasses! I used my warranty to replace my lenses after them getting scratched up. Then it turns out my frames had stretch so it was hard keeping the new lenses in. Julie went above and beyond making sure I was able to get the same frames and my new lenses! Thanks Julie!!!!! wonderful customer service. :-)

Dr. Caruso is amazing! I saw her earlier today for an eye exam and had a great experience. Everyone here was very nice and caring. Dr. Caruso took the time to check my eyes and answered all my questions. I felt very well taken care of. Will definitely be a long term customer!