MyEyeDr.
3975 Old Milton Pkwy Suite 2,
Alpharetta, GA

I have been coming to MyEyeDr.O.D. this Old Milton location for approximately 7 years. I have to say this office has always treated me with respect, excellence and they keep their professionalism on point. Every single physician that has evaluated my vision has been great knowledge, recommendations and He/She has answered all my questions. On my last visit recently, The medical assistant followed all protocols for COVID and took the necessary measurements to come near me since she had to look closer to my eye. The office looked clean, the staff greeted me and being the fact I also work in the medical field, I can tell their patient's satisfaction as far as customer service is their priority. I was the last appointment of the day and they made sure they assisted me with my contacts and my eye glasses. I was very undecisive regarding what kind of eye glasses to get and Allyssa stayed with me until the end. I must have tried more than 20 pairs but she made sure I was happy with my selection and I got a gorgeous pair :) I left happy and content knowing they took care of me even though I stayed a little pass their business hours. I highly recommend this office and even though I have moved more than 10 miles away, I will continue to travel to Old Milton to be seeing by a great team and staff. Thanks for all you do!

*** Update I'm updating the rating from 1 to 3 of my own accord. Myeyedr Corp customer service was nice enough to call me back and apologize for their employees unfortunate behavior as well as explain the reason for closing the store. They agreed that they will work with the IT to fix the technology issues so other customers won't face the same issues in future. Wish I could give a no-star review. I have been to this store 3 times now only to find them closed. When you call the store number to check hours of operations, the automated system sends a link to your website for hours. That web page is not updated to reflect local situation. So you go to the store and it is closed. This happened to me few months ago and then again yesterday and today. The phone system doesn't have a recorded prompt with updated hours either. This can be fixed very easily with decades old technology yet they haven't done anything in months. While I was leaving today after seeing the closed sign, I saw an employee walk out. I tried to plead with her that I was there to pick up my glasses and this was my second day to see the closed sign but she refused to talk to me, She just walked away and told me to come back again tomorrow. Since she had walked away from me, I had to raise my voice so she can hear me at which point she yelled at me "don't talk to me like that". If she had simply taken the time to listen to my situation, there wouldn't have been any escalation. I have been a customer for over 10 years but the level of customer service and lack of empathy is just unbelievable. I will be taking my business somewhere else now.

I had excellent care at My Eye Doctor (Nov. 2023) thorough exam and Alicia did a great job at helping me pick out the perfect frames. She spent time with me again when I picked up my glasses to make sure I was comfortable with them. Very patient, kind, and professional. :-)