My spouse and I had a terrible time at our local MyEyeDr location. My glasses are about two months late getting in. The staff has lied about the time it would take to get them in. The first time their lab messed my pair of glasses up and then the second pair got lost. I’m on my third pair and was told it would take at max a week to get them in and it’s been over two now and past the original late date. My spouse was told they might have holes in their eyes and was suppose to get an immediate referral to a specialist but, after a week we had to talk to the specialist ourselves and make an appointment because the staff from MyEyeDr never sent the referral. My spouse was also taken back to have eye surgery the day of the appointment. They also couldn’t get my contact exam straight and I ended up having to call them and fix it myself. After that they called me multiple times trying to get me to confirm when I’d already talked to them about it, to the point I just called and canceled the appointment. They then proceeded to call and tell my spouse I never showed up for my exam after I had cancelled the appointment. As long as my spouse and I have worn glasses, we have never had an experience like this before.

How long does it take to receive contact lenses? 5 months is what took me to get my contact lenses. And that’s because I had to call more than 10 times to receive an answer from the staff that my lenses had already been picked up? Nobody had picked up any contacts because they were never ordered! No communication between staff and no communication with me, the customer. Never more! Do not recommend this place!

I am new to this eye Doctor. He is friendly, experienced, and professional, but one person in this office has been in an impatient and cranky mood every time I've see her. During my last appointment, she lost her temper because I asked a valid question. It was very uncomfortable, and that is NOT how I want to feel when visiting any Doctor’s office. I am looking for a place where I feel welcomed and valued as a patient and customer. This is not the place for me, and I will be taking my business elsewhere.