MyEyeDr.
4905 Green Rd #107,
Raleigh, NC

A friend suggested Dr. Hayes. BEST experience ever from any doctor. Staff was friendly and patient with me while choosing frames. I purposely drive 50 miles just to see him passing many MyEyeDr locations. Well worth it.

I made an appt and put in my insurance information. I got a text 3 days before my appt to confirm and I confirmed. I got a text the day before my appt about how they look forward to seeing me blah blah. I get to my appt 15 min early just to be told I don’t have an appt because they had a discrepancy with my insurance. Girl said I had Medicaid. I don’t and I know for a fact I put in my insurance because I got my insurance card to put the info in. Then she lied and said they called but couldn’t reach me. I looked in my phone and checked voicemails. That was another lie. If there was an issue why confirm my appt the day before? I drove an hour there. I believe they double booked and tried to use that for an excuse. I’ll be using my platform to let everyone know do NOT go there!

Dr. Hayes has raised the standard for bedside manner - whoever he is speaking to in the moment is the most important person in the world, and although we had a delayed start to my appoint I thought nothing of it during my exam with him. The team compensated by being quick in their check in/check out, and was also very friendly and professional. Dr. Hayes talked me through the important details of my eye exam and why it matters, and the consultant helped me process through my insurance coverage options in frames/lenses. I would highly recommend this location to anyone who is looking for top notch customer service!