MyEyeDr.
5710 W Gate City Blvd Suite Q,
Greensboro, NC

I usually love myeyedr, never really had any issues with them before until today. My appt was at 320, I had it in my calendar at 340. I showed up at 327 and they refused to see me. The receptionist immediately starts giving me ppwk to complete when I walked in, sweet as she could be, when another employee comes over to her and whispers in her ear that they can't see me because I was late. 7 minutes. I took the afternoon off from work to go to this appt, for nothing. 7 minutes. I could understand if I was 15 mins late, or even 10, but 7 minutes. Do better. Be considerate of your patient's time. Due to this, I will never step foot in a myeyedr clinic ever again. I'm going back to Happy Family Eye Care with Walmart vision center. Dr. Le is, by far, the absolute best optometrist I have ever seen. And she cares and is considerate of her patients.

**TL;DR:** Their website says they accept Medicaid, but after I showed up for my appointment, they told me they don’t. They claimed they tried calling me multiple times, but I received zero calls, voicemails, or messages—even after confirming they had the correct number. A complete waste of time and extremely poor communication. **Full Review Below:** I had an extremely frustrating experience with this office today. Before booking my appointment, I specifically checked their website because it clearly states that they accept Medicaid. Based on that information, I scheduled an appointment, made arrangements to come in, and showed up expecting to be seen. Only after arriving was I told that they do not accept Medicaid. This was a huge waste of my time and could have been completely avoided if their website had accurate information. What made the situation even more disappointing was their response. The staff claimed they had tried to contact me multiple times to inform me about the insurance issue. However, that claim does not match reality. I checked my phone carefully—there were no missed calls, no voicemails, no texts, and not even any spam calls from them. I also made sure they had the correct phone number on file, and they confirmed that they did. At that point, it felt like they were simply making excuses instead of taking responsibility for their mistake. Claiming they repeatedly contacted me when there is no record of any communication is extremely unprofessional and unacceptable. Patients depend on medical offices to provide accurate information, especially when it comes to insurance. If you advertise that you accept Medicaid, patients should be able to trust that information. If something changes or the website is wrong, the responsibility falls on the office to communicate clearly and honestly—not blame the patient. This entire experience showed a lack of organization, poor communication, and a refusal to take accountability. I wasted my time and effort because of their inaccurate information and their failure to properly communicate. I would not recommend this office. If you are considering making an appointment here, especially if you rely on Medicaid, verify everything yourself beforehand and do not assume the information on their website is accurate.

I always get lots of smiles and good service. I hate going to the eye dr because sometimes I’m afraid but I love the staff here and they make it easier for me.

The service was awful. I came into to purchase glasses through my insurance. They have had me waiting for an hour now to do so. I have a current prescription to use. When I asked how much longer or what I was waiting for because and hour went by. She tells me the lady sitting at the desk who told me no to begin with had to finish doing whatever she was doing before she put my prescription in ? I was so confused, I sat down. About 10 minutes late mr they give me back my prescription and tell me to lose my attitude I politely said to the woman..what attitude you handed me a paper I reached for it and said nothing. Now there sitting behind there desk laughing as I type this review. They are so unprofessional here and immediately showed favoritism to other people walking in. I’m sitting here because this was the only option for me and my insurance but TRUST I WILL NEVER COME OR RECOMMEND TO ANYONE!!

Staff is Great had a few really goop conversations about contacts. staff was extremly helpful and found a cost effective way to help me get what i needed.. store manager was extremely helpful and customer focused. its my 5th year visiting and will continue to be a customer!!

I love this doctors office! The ladies at check-in are so nice and welcoming and kind and friendly both in person and on the phone. The girl that took me back to do the initial exam was very happy to explain the process and answer any questions I had, and again was very friendly and kind. Dr. Dolan patiently answered any questions I had and discussed concerns with me. At check out the woman explained my insurance and helped order my contacts again like everyone else very knowledgeable and friendly. I would love to walk into this place each week just to get a dose of positivity and kindness. This office seems to be run very well. There have been times. It’s been pretty crowded but overall it is always a good experience. Thank you everyone at My Eye Doctor Adams Farm you’re appreciated!