MyEyeDr.
,
Mesquite, TX

I have spoken with the Belt Line staff and thought they were extremely kind so I figured this office would be as well. I was wrong. Vanessa or Veronica (can’t remember the name of the girl who was so rude. like she doesn’t get paid to answer patient questions) was extremely unreliable and flat out rude. I had questions about why my insurance discount card wouldn’t work with this office since it was working for the BeltLine one and this uneducated lady did not know, and refused to help by reaching out to my membership discount insurance and having them verify that I could use it at this office. She interrupted me various times throughout the phone and hung up mid sentence. What an embarrassment to this office and company.

I asked my insurance blue cross blue shield to send me a list of in network providers Catherine Hall was on the list, I made an appointment even looked on the myeyedr website and it says accepts all insurances. Four days before my appointment their secretary cancels my appointment and says Catherine is not in network, I asked why she is on her list she said I would have to ask corporates but did not have the number. If you can't trust them to keep those records updated I would not trust them with my eyes!

The place is kinda hidden from street view as your driving on town east, it is a high end looking place, the people there are friendly and knowledgeable, lots of options when it comes to glasses, my eye dr office on beltline closed so this will be my new office for sure🥰😇 …