MyEyeDr.
6306 1/2 York Rd,
Towson, MD

Andrea and Tekoa gave wonderful service. They both were kind, attentive, and truly customer‑centered. I appreciate the care and attention they provided from the start to finish of my experience at the Towson EyeDr location. Thank you.

We chose MyEyeDr because my husband urgently needed an eye exam and new glasses, but this was one of the most frustrating customer service experiences we've had. Throughout the visit, we felt like the focus was on selling upgrades rather than helping the patient. Costs and insurance benefits were not clearly explained, and we had to repeatedly ask questions to understand what was covered and what would be an additional charge. We were also told that a $44 retinal imaging fee was required for the video-assisted exam. The worst part was the attitude of the manager lady with glasses and blue scrub. Every time we asked questions about pricing or coverage, we were met with irritation and dismissive responses. At one point, I was even asked if I was my husband's wife after asking questions about the purchase, which felt unnecessary and unprofessional. Customers should be able to ask questions about costs, insurance, and recommended upgrades without feeling pressured or treated like an inconvenience. We left feeling uncomfortable, unwelcome, and lacking confidence that our best interests were the priority. I would not return to this location and would recommend that others carefully review all charges and optional add-ons before making a purchase.

From the moment we walked in, we were helped immediately. Staff were were helpful and pleasant. They had expertise that made CHOOSING frames easier and handling insurance. We had our service dog with us and she was welcome as well The optometrist was very thorough. I recommend them highly.

Mika was so incredibly helpful! I sincerely appreciate her expertise and kindness. I usually find the experience of buying new glasses to be stressful, but with Mika's help it was a fun experience.

I came here to get prescription safety glasses for work and it was the most unprofessional office I have ever been to. I get there, the lady doesn’t even know how to process the form, she looked like she didn’t want to help me and basically told me that I have to wait until they process all their customers for them to help me…I am also a customer who has been to several locations. I decide to wait for almost an hour. At two different points, the office was empty and they could have processed my form and let me go about my day. But no, they were too busy gossiping about other customers. There is no sense of urgency, the blue scrubs lady took my ID and didn’t give it back for 20 minutes. I even forgot I gave it to her. Finally, I just told them to give me back my form so I can go elsewhere. I was in and out in literally 5 minutes at another place. It’s clear that these people don’t like the customers they serve. They like argue with customers for asking simple questions. It’s a mess. Time moves at 5 milliseconds an hour in here because they don’t care about your time. Never again.

This place is horrific. I’ve made the mistake of coming back the last 3 years, for my annual physical, purely out of ease of location - but, I’ve never had a good experience. There has been at least one issue every time I’ve gone. If I could give less than 1 star, I would. Today was the end for me. I hit traffic on the way from work, and called to apologize and tell them I’d be no more than 10 minutes late, to which the woman replied, “He only allows 5 minutes.” - with nothing else. So, I responded with, “There’s nothing I can do about traffic on York Rd. - so are you saying I shouldn’t come?” And she said “No- I guess it’s fine this time.” THEN, I finally arrived and they took me in - started to do the tests, and then, AFTER the tests were done - said that my insurance only covers appointments and contacts every two years, so I’d have to pay out of pocket. WHICH IS NOT TRUE. I have pulled up my insurance information and double checked it. I left before they could do the exam. This branch is rude, unknowledgeable and I have no idea how it’s still in business. I will, finally, be taking my business elsewhere.