Joe Livingston

The Doctors are fine, the selection of glasses is sufficient, the staff are pleasant, but boy oh boy if you run into a delay or issue, be prepared to wait endlessly and they will not go out of their way to find a creative solution. I paid for the damage insurance for my glasses and sure enough six months later, my glasses got crushed. I went in and was told 1-2 weeks. It has now been around 5 weeks and there apparently is no availability of the frame with the factory. I get that supply issues happen, but there has been no offer to let me choose a different frame or any other remedy. The only answer answer has been to wait. Rachel has been very kind and considerate, but its still does not resolve the problem. I have no glasses. 5 weeks is not a realistic time-frame. A normal customer-focused solution would be, "We are so sorry, due to a situation out of our control, your frames are no longer available. We will let you choose an alternate frame up to the same cost. We will rush these for you." I will update this review if this situation is effectively resolved. Update: 9/19: The manager called and explained the delay, which was largely attributed to a technical issue in how the order was placed followed by no one recognizing the issue. The manager explained that staffing issues are not allowing the location to properly resolve customer service issues. They said they would rush the order to the extent possible, but still offered no timeline of when the glasses would be ready. Update 9/20: Central customer service called and put a $50 credit on my account for future use and apologized for the delay.

Brett Rubenstein

Get your Rx glasses anywhere else! I could not be more disappointed by the quality of the prescription lenses I've received (now twice) from MyEyeDr, and I will never have them fill an eyewear prescription again! Several months ago I began to notice stress fractures in my lenses, but I did not bring them in because they did not seem to be getting significantly worse, choosing to wait until my annual eye exam. At the time of my exam (I waited over an hour from my appointment before I was seen by the doctor BTW), I presented the fractured lenses to the optometrist/associate who verified there was no way the fractures were from customer abuse and that they were due to stress from improper lens manufacturing/fitting my frames and it just took time for the stress fractures to develop. The associate showed the lenses to the Manager, and she said they would not be covered under the warranty because it was so close to a year. I was forced to pay for new lenses which I did not really need, as my prescription had not changed! Had I not had to use my eye insurance benefit on new lenses, I would have purchased prescription sunglasses, instead. Several other associated verified that the stress fractures were due to no mistreatment but improper manufacturing and fitting, and they still would not cover them within a year of my order! All they offered was to price match on the contacts I'd planned to order, which they would have done anyway! New lenses were ordered (because I had no other choice than to replace the fractured lenses), and when I came into pick them up today, they also were not made correctly. Three weeks later, I still have no glasses! I have no faith that this business will make things right, that the new lenses (now the third ones) will not have the same problems and that the company will stand behind them! Buyer beware!!! Have your eyewear Rx filled somewhere else!

Marissa Manzanares

The MyEyeDr buyout really ran this place into the ground. I've been coming here for 15+ years and never felt invaluable as a patient til the new ownership. These corporations will NEVER be able to fill in the shoes of the small biz offices they replace. They can't even access my old patient files without giving me the runaround. I'll be taking my business elsewhere.