Trust me I do not want to write a review especially negative one. This experience was so bad that I have to share. I made an appointment for my mother and grandmother for the same day and asked them what day they had so that they could both be seen on the same day back-to-back. They gave me an appointment for today at 2:20 for one and 2:40 for the other. While i was making the appointment the receptionist on the phone asked me for their information I think about 8 different times for each of them and even had me spell each of their names multiple times. But we said well the appointments are made so we will go. Well, the day before the appointment they call to confirm, but they only call about one appointment and so I said there should be 2 appointments 20 minutes apart back-to-back, on the same day, at the same location. Well, they couldn't find it... and couldn't find it until finally, they said they found. It and they confirmed both of the appointments for both people back to back. Well, to make a long story short we get to the appointment time for the first appointment actually early at 2 o'clock and they said that they couldn't find the other appointment. So we explained everything and they said sorry and that's it. We went to sit in the waiting area and another lady was overhearing us and said that that was her 3rd appointment because the same thing had happened to her. She would make an appointment and get there and there would be no appointment made when she got there. That is unacceptable. I truly can't believe the lady I spoke to on the phone she was completely incompetent and needed more training. Do not go here. I am surprised they have 3 stars right now.

Incompetent and untrained employees work here. The appointment scheduling online is a mess and a joke. Setting an office appointment is a joke because because no one will answer the phone or knows how to properly schedule it. Also, if they do schedule it while you are there they are going to screw it up at the next appointment anyway and make your life more of an inconvenience. I literally have been waiting since September to be seen and they kept screwing up. Today was it for me. Don't waste your time going here.

Excellent experience from the moment I walked in! The clinical staff are friendly, professional and truly care about your eye health. I chose a virtual appointment and the online caregivers were promptly on camera as soon as my technician finished the tests. The virtual doctor walked me through everything he reviewed and it was even more informative than an in-person exam because he showed images on screen as he was explaining his review. The optical side was equally friendly, professional and informative. The staff steered me toward frames that fit my face (as opposed to my usual unguided choices of overly large frames). I was the last patient of the day and we finished my transaction after closing but I was not rushed out the door. We even had to solve an insurance issue (on a Saturday!) and the staff made sure I received all of my benefits. You won’t be disappointed if you choose this location!