Heather Miller

Eye exam was great and people are friendly and polite. My issue is I have been waiting 6 weeks on my glasses. When it was suppose to be 2 weeks. First time they had to remake them due to scratch on lens. Second time they cut lenses to small for the frames. Now they arrived but frame is cracked. Now waiting a fourth time, six weeks and still waiting on my glasses is not acceptable.

Allison Rogers

Do not go to the MyEyeDr in Hamilton. I had scheduled an eye exam for an urgent matter (vision issue after trauma to the eye) online. I received a call stating that there was an error in the computer system and I would have to reschedule. I explained my urgent situation to the receptionist and Dr. Reffner still refused to squeeze me in. There is no compassion at this office and if you ever have an actual issue, you can never be seen. The last time this happened, it was my prior eye doctor that I hadn’t seen in over 10 years due to moving away that still squeezed me in to see me and I ended up needing surgery. So there has been two times this office has failed a patient. I don’t know how many times I sacrificed my time for a patient in need. That’s what healthcare is.

Taylor Grabel

Got a random bill months after I paid my exam, contacts & glasses in full during my appointment. I’ve asked what the bill is for and I’ve gotten no answer! Feel like I’m getting rung dry from this place. I won’t go back!!!!