MyEyeDr.
800 W Williams St Ste 164,
Apex, NC

Stay away from this place! I had to come back for my exam because these people clearly have no clue how to handle their business. I then finally got the notification that my glasses were ready. And when I sent my mom to get them (I’m overseas). They told her I have the frames and all they are doing is swapping the lenses. I NEVER GOT frames or anything. I returned the initial glasses after they put (against my explicit request) the wrong prescription on them and I got a TERRIBLE headache. Now they can’t even find my frames and are asking her to bring something I never got.

Really like Dr Patel, being seeing him for years. I’ve dealt with his useless staff just to see him because he’s the only one who gets my prescription perfect and recommends the best contacts for dry eye. Majority of the small staff he has is like a used, old car salesman. I do tell him in the exam room to have someone that I prefer check me out since he knows I don’t like a lot of his staff (I bring it up every year). This year, unfortunately, the usual staff member who checks me out wasn’t there so I had to deal with his useless minion who did not apply all my benefits through my insurance. I know I have a discount on the exam and an allowance towards my contacts, but my invoice states only an allowance of $44 applied towards my contacts. Where did the rest of MY allowance go? Won’t be back. Already requested and received my records from this location.

Don’t know how to explain and apply insurance. Had to get my credit card to dispute the charges. I called for an explanation of copays and the man that answered could not give me the proper breakdown. I work for BCBS, but don’t completely understand eye insurance. Doctor was great (Dr Patel), but the guy with the receding hairline faster than the ozone layer who checked me in had a very “I don’t want to be here” attitude. Hmm, not the best first impression. Will come back to see the Dr if charges are disputed.

The staff here are professional, kind, knowledgeable and helpful. The office is clean and neat. I look forward to my next visit. Thank you John, Sheila, Dr. Patel and Ralph. A special recognition to Sheila for your friendly smile and welcoming demeanor as soon as a customer walks in. Many don’t realize what a difference it makes and helps to create a positive experience for customers. Thank you for letting your light shine!

Dr. Patel and his team are the best! They're friendly, professional, and very conscientious of a patient's individual needs. They're also very efficient, and get you in and out within a reasonable amount of time, unlike some other practices. I was able to have a full exam and place an order for new glasses under an hour my last visit!

First of all, I’m a nurse and very understanding, I NEVER complain and have never written a negative review. I am embarrassed for people that stand there and complain at the desk but OMG!! I scheduled an appointment on line Thursday evening and Friday morning I received a call asking me to sign a release of information from previous exam ( I forgot to do this). I tried to call Saturday morning and got the after hours number, I couldn’t get through. When I arrived the young lady told me that they could not see me without my prior records… Why? What if I had never had an eye exam before, can they not perform their own tests? Apparently not! I had explained to the lady who called me Friday that I needed a thorough eye exam because I was diabetic and needed to be tested for retinopathy. She assured me they could do the testing I needed. Upon arrival Saturday I was told they would not do the exam without my prior records because they could only dilate my eyes, they didn’t have the “machines” needed to perform the testing for diabetes😳. She said they had tried to call me several times to remind me the day before but I had no missed calls or messages on my phone. If I had it would have been my fault, but don’t lie to me. Did I just pay someone to come to my house to take care of my handicapped child and drive 40 minutes because I was mislead into believing they could do a thorough exam for diabetes? Yes, that really just happened. DO NOT GO HERE IF YOU WANT YOUR EYE HEALTH REALLY TESTED. I think they type up the results from the previous exam. How else would they know what to put if they can only dilate your eyes, they don’t have the “machines” needed for testing. Her words, not mine. The man/assistant/doctor, Idk who he was but he came out and said yes that is correct. SAVE YOUR EYESIGHT, GO ANYWHERE ELSE!