Dan He

My overall experience is bad and disappointing. First, this is the first time ever in my life that I didn't get my eyes dilated for an eye exam. The assistant asked if I wanted to use a machine to get my a picture of my pupils to avoid eye dilation. Of course it's not covered by the insurance and I have to pay around $40. I said no, and I only wanted to do an eye drop thing for dilation. However, I never got that until my eye exam was done. I didn't want to argue because who knows what was gonna happen. As a minority, I usually avoid arguments for self protection. Second, the staff needs to be more clear about the explanation of insurance coverage. For God sake, it is completely different when you only say "this is covered" from "this is covered but there's a copay". They suggested a feature to be added to my glasses and said it was covered by my insurance. When it was time to pay, I realized that I needed to pay $55 for the feature they suggested. By the way, the feature is to get my glasses thinner. But when I got my glasses and compared it to my old glasses without the feature, the thickness is the same. I felt like I was scammed. But I don't want to go back because what happened on the day I was there to pick up my glasses. I found my frame was very skewed and let them know. The lady at the reception desk point to a lady saying she would help me fix it. I went to find her. She kept saying it was not her frame and she never saw the frame before. She asked me where I got it. Even if I kept telling her I got it here, in the store. She said "I'm not arguing with you" and "the frame looks fine to her". I never argued with her but let her know I got the frame from the store. Because she didn't believe me about getting the frame from the store nor I didn't feel comfortable with the frame. Eventually she asked about my phone number and check my order info. She went to a room to fix my frame. No one came to apologize. I gave two starts because the assistant I met was nice and I wanted to give him the credit. I will NEVER go back there EVER!!!!

L D

The wait time for my exam ran a little long but the Doctor was wonderful as was the tech in the back. The process of choosing glasses was rushed and there was confusion when it was time to check out. When I had an opportunity to look at my bill I realized that they charged me for unnecessary additions I was not aware of. Despite calling customer service to correct the bill and the order they still gave me the wrong pair and now tell me I have to go back once again to give them the fancier lenses so they can give me the correct ones. It has been time-consuming and a bit frustrating to try to correct all of their errors.

Thomas Grant

Had the great pleasure of having the South windsor team take care of me today. My doctor was quick knowledgeable and very sweet Argentina - is basically a goddess on earth sweet and caring and very polite (give her a bonus) Chi - should be up for for a promotion she was kind and very lovely to deal with. This store and team working there met all the wants and needs you have when going in