IamRandi A

Please don't try to schedule an appointment with them. The first time I called I heard a rep scheduling another appointment and was hung up on. Then I proceeded to call back again and once I got ahold of someone they stated to call back after 2pm due to them being busy like WTH! It seems like people aren't able to handle multiple things at once plus I called at 10am & you want me to wait ALL DAY just to schedule. That would already explain what kind of office this is already and I'm glad I didn't schedule!

Tyesha T.

My appointment was in April. It's June now. I haven't received my new glasses yet. I think next time, I'll eat the cost and just go back to America's Best. I would've had them by now. Also, at least AB's equipment doesn't break down while using it. Not a very disabled friendly environment either. The office is really small and needs an update. Up front staff and tech were great. The actual eye doctor however, wanted to get the appointment over with as soon as I sat down. Once I get my glasses, I'm not going back🫡 Update: I finally got my glasses. Another warning, the doors are really heavy going in. Head doc nor tech I worked with were there. I went up front and stated that I'm here for a pick-up, I'm usually soft spoken in front of stranger’s so I thought the woman behind the desk didn't hear me so I said it again. She very curtly replied "Sign-in". I did that and went to go sit down. There was only one other customer there. Before I got the chance to sit, another lady called my name🙄. They have a little floor ac, it was pretty cool. I wasn't going to be long anyway. Another lady pulled out the chair for me to look in the mirror which was nice. I forgot how cluttered the office was? Maybe they should give hoarders a call😬. I signed the confirmation form and left as soon as I could. Oh and if you’re wondering, No, they don't recycle frames Like I said, I'm not going back there🫡 Good Luck everyone! 11/4/23 LAST UPDATE: Hey, so I had my glasses for three months and realized that I didn't have to adjust to them. I went back to America's Best as soon as I got the chance. Turns out the optometrist here gave me the same perception that I had two year's ago! Go to America's Best if you can, avoid this place! I can actually see now... properly, got my glasses a week after my appointment

Margie Kelly

I purchased eyeglasses from here and one of the screws came out. The exam and glasses were costly ($300-$400). I wanted to take them to get the screw placed back in but I was told that I had to leave my glasses for 1-3 days, no definite time and date could be provided. How do I leave the only eyeglasses that I have for 1-3 days when I need them to see. Then to be told that I had to go to another outside source was ridiculous. I wanted to speaker or leave a message for the eye doctor to contact me but they refused to give it to me. I was told my only option was the call after 5:00 pm and leave a voicemail. Which would probably be deleted. Why couldn't I been provided with contact information to lodge a complaint? There should have been signage posted that states that they do not have technicians available to do simple repairs to their products. Mind you I did not break my glasses, the screw out, which suggest the quality was not that good. I asked to schedule an appointment to come in for the repair but was told no. To suggest that I travel to an outside source and pay additional fees is outrageous.