Nationwide Vision
1240 W Southern Ave #101,
Mesa, AZ

Horrible customer service! My daughter's appointment was scheduled for 5pm, I was there at 5pm but according to them I was "late" because I should be there by 4:45pm for the preparation and to see the provider at 5. Provider declined to see my daughter for the eye exam, even though when I arrived him and the team were chatting in the front desk, no other patients waiting, there were not busy other than talking. I have been a loyal patient to Nationwide vision until this happened. Their hours are until 6pm but they did not have enough time to see my daughter for her 5pm appointment, they do not care!

I brought my granddaughter in for an appointment. My daughter wasn't told that I would need the insurance card. The bored receptionist also asked for ID, never clarifying whose ID she wanted. I told her that my daughter was on her way from work and she would have it. I was interrupted by a man demanding proof that my granddaughter's dog was a service animal. Beyond the properly marked harness, all other paperwork has medical information that is none of his business. Had my daughter been forced to reschedule, I'd have taken her to any other Nationwide in the Valley than come back to people who don't have a clue about customer service.

Been coming here for a couple of years and have always been treated in a kind, caring and professional manner. When I came in last week, in some distress over a sudden vision issue, they were thorough in examining and identifying what was going on. Dr. Walford is my hero!