Nationwide Vision
,
Phoenix, AZ

By far the rudest bunch there. My second visit, I overhear staff making fun of a customer that had just left. Katie being one of them and also Zack and another lady who I have no idea what her name is but worked at the front desk. The ophthalmologist always nice and friendly no complaints. His staff otherwise not so friendly. Ordered contacts was given the wrong . And instead of them calling and apologizing for the confusion and asked for them to be returned, so they could correct it. I get blamed for why the order was incorrect. Poor customer service. Would definitely never recommend coming to this location because of poor staff.

We went from the glasses were picked up on 11/1 to the glasses were never ordered...Horrible customer service and communication skills...Their system is always down and instead of finding solutions to the problems the manager Zach would rather threaten to expire an already expired prescription. Zach got cursed out over the phone today because he wasn't looking to rectify the situation, instead he wanted to argue about a phone call/text that wasn't made or sent. Zach and his staff failed to communicate that payment for services under a warranty was needed before he could order glasses from their system that was down...The management style is unacceptable and disappointing. I hope Zach actually finds a career/job he genuinely enjoys. Will never return to this establishment again.

Zachary is friendly and nice. I ordered glasses and contacts and received a message for my glasses but did not realize I got another message for the contacts an hour later. I left work early to pick them up and was given just the glasses and I asked if they got the contacts and was told rudely no I will get a message when they where actually in.