Nationwide Vision
6510 S Higley Rd #101,
Gilbert, AZ

Went in to get our eyes checked and get our glasses. Had to wait a horrible amount of time even though our appointment was at 4:45, we didn’t leave there until almost 7pm. I didn’t get to get my eyes done because the computer nuked my record between the time I was in the room with the girl and when we were supposed to see the doctor. They set me up for the next day at a different location to get my eyes done. Then I had to go back to the original location to pick out the glasses because they second location didn’t carry them. Got a text a few days ago that the glasses were ready, go in and try them on, the prescription made me dizzy and was out of focus, my wife’s prescription was wrong also. The super nice lady said they would call us and figure out what to do, and it’s now been threes days and haven’t heard a thing. We have been more than patient with these people, we have smiled and laughed about the entire jacked up process, but I am starting to get upset. This customer service is completely unacceptable and at this point we will be going elsewhere in the future.

Horrible customer service by store Manager Michael Rich, insinuates I'm a liar and doesn't do anything to resolve issues, raises his voice, he says to me, after my second prescription came out wrong that he let me take the second pair home for my convenience.... What do I need with glasses I can't see out of??? So glasses made wrong twice, hassle getting the third pair into my hands. Horrible manager. Doctor old as dirt. Revolving employees. Horrible place. Never go there!! Never go to any nationwide!!

The process of getting prescription glasses couldn’t be any easier here. It’s a very clean office, and the employees are considerably helpful. The receptionist at the front desk is smoking hot she’s my favorite. She’s always just so sweet and makes me feel comfortable while I’m waiting, I think her name is Alma. Great office!! Great eye doctors!! I would highly recommend!!