Steph L

I saw Dr. Chad McKinney on 8/11/23 because my vision took a strange turn. My glasses were hurting my head & I couldn’t really see through them, as if my sight was out of focus. Everything was normal with the person who does the pre-testing to prep you for the Dr. Once I got to his room, he didn’t continue to do the normal test through the lenses. He basically sat there at the screen, never looking at me, and started to say he thinks he knows what the issue is and why my vision took a turn. He said he believes I might have diabetes & said I need to see a primary doctor before they can prove me with glasses. I know I’ve had signs but I’m never mentioned that to him. He said they wouldn’t be giving me glasses that day and I need to get this under control first.. My wife thought it was odd because they don’t show you pictures or go over much information about the eye exam in general. She wanted a second opinion.. A week later I go to Advanced Vision Care and got my eye exam with them.. The results- My vision actually IMPROVED!! Which is why my current glasses were not working out. I’m in shock that Nationwide made me freak out for no reason! I’m in shock about the results and especially the way Nationwide made me feel. They didn’t even talk about my exam or give me my prescription. It was a very odd experience and I’ll never go there or recommend them to anyone. I’m thankful for Advanced Vision Care for taking care of me. I’ll be getting my new glasses soon.

Isabella Zou

I went here on 5/18/23 to get a glasses and contact prescription and the staff is extremely unfriendly other than the tall man with a beard who seemed nice but i didn’t talk to. I got out the bathroom right after my name was called and instead of bringing me to the back she walked to the front sat down at the receptionists desk and sat and had a conversation as she was watching me wait. I was even early for the appointment and they didn’t call me till ten minutes later and still decided her conversation was more important. This used to be my favorite place but after my favorite doctor retired it’s not worth coming back. Plus pricing increased by a lot and staff knew we were upset about that.

Kenneth Bruce

I purchased a set of Timberland prescription sunglasses that came in with a chip on the left lens. I was initially told they would order me a new lens and replace it at the store, however, a week later they called and advised I'd have to return the glasses for them to be shipped back to the manufacturer for repair. Their estimated turnaround time was 2-3 weeks, which meant no sunglasses for me in the AZ summer sun. I asked for options to prevent me from having to go without sunglasses and they offered none. So much for customer care. Their lack of quality control for sending me chipped glasses in the first place and their lack of flexibility for helping customers speaks volumes about this company. This will be my first and last business transaction with them.