Nationwide Vision City Gate Plaza
1495 N Higley Rd Suite 106,
Gilbert, AZ

Made an appointment last week on Friday for today for my son. Received a phone call today three hours before my appointment wanting to cancel my appointment with no other options from them because I only had the primary insurance provider member ID and not the name, which I was waiting and hoping to receive before the appointment that information was out of my control, and apparently too much work for them. I was only told I needed the ID number, either way no one deserves to be treated with such unkind tonality and without patience. Through Crystal and Elaine, this was a terrible phone customer service representative experience that I would not want anyone to ever have gone through this unnecessary stress of dealing with. I highly recommend avoiding this location after my experience on the phone with those two representatives. That just shows me the kind of customer service I would get in person as well. Going to another location since our secondary insurance only goes through nationwide, and would highly recommend to avoid this location. Hope this helps others avoid a terrible first time experience. I only wrote this review because I want people to know that those high star ratings don't always show every experience and you can sometimes have a terrible experience at a place that may seem good but it is not always.

They were short staffed, but oh my word, so professional, so kind, and helped me and my son get taken care of. I’ve been to many Nationwide, the location on Higley and Baseline I HIGHLY recommend. The Only downside was lack of selection. The front desk staff was amazing!

The employees are friendly and polite, they get a 10 in customer service. The services they offer are top notch and I highly recommend.