NCO Eye Center (New Century Ophthalmology)
7901 ACC Blvd Suite 200,
Raleigh, NC

I was referred here for a chalazion removal surgery and from the beginning the communication was horrible. They weren't able to get me in for over a month and I had to call multiple times to get scheduled- don't bother leaving a voicemail they never returned any of my calls. At my first appointment they recommended some eye ointment and to come back in 2 weeks for removal if the bump wasn't gone. They also dilated my eyes for no reason (they didn't even wait for the dilation to take effect and the doctor even said we didn't need it) and offered me no sun protection to drive home after. Prior to my next appointment for the surgery, I called 4 times to try to get any information about what to expect for the surgical removal and left three different messages but never heard back until finally the fourth call they were able to find someone to try to answer my questions. Can I drive myself there? Can I continue to breastfeed my baby afterwards or are there medications that aren't good for that? What is the recovery like? Then the night before my procedure I get a voicemail that is confirming my appointment time for a different time than what was scheduled. When I called they said they had to move my appointment up because of some scheduling conflict, but never bothered to tell me that and just left a voicemail with a different time. They offered to reschedule for a few weeks later but with a different doctor. So I had to cancel a different appointment that day in order to make this one, then surprise, it was with a different doctor anyway. After the procedure I was given next to no instructions on aftercare. And, to my surprise, had a horrible black eye for the next two weeks that I was not expecting at all. Also, every time I checked in at the front desk they seemed to have no idea why I was there and twice tried to get me to fill out new client paperwork at recheck appointments and did not correctly check me in so I was waiting 30 minutes until I went up to check and see what was going on and they realized I wasn't checked in. The doctors seem fine and the procedure went fine, but I just can't handle the lack of any communication.

I walked in to schedule a routine eye exam. The staff was extremely helpful and kind, they were able to get me scheduled right away. During my appt the staff was very quick and efficient getting me to see Dr J, as well as very gentle and understanding. You really feel cared for my everyone here. Dr J is a wonderful Doctor whos very knowledgeable and meticulous about his work. I found my optometrist home and wouldn't have it any other way.

The lady picks up a phone but continues to have a conversation with someone else in Spanish. Every 5 seconds she stops from talking to me and speak with someone else. The lack of the basic etiquette is astonishing.