Nebraska Medicine The Optical Shop at Truhlsen Eye Institute
,
Omaha, NE

After cataract surgery, I took my new prescription to The Optical Shop at Village Pointe because it was convenient to my doctor's office. It was my understanding that Medicare would pay for one pair of glasses after cataract surgery but I was told by Myra that this was not true but she could offer a 25% discount. I assumed I had misunderstood the Medicare coverage so went ahead and ordered and paid for the new glasses. I am so disappointed that the employees at this location actually lied about the Medicare coverage. Medicare does pay for glasses after surgery and my should have been paid for. Are these employees working for commission? If The Optical Shop chooses not to bill Medicare they should have told me that, not that Medicare would not pay. Unethical to say the least and I would never recommend this business to anyone.

The main front desk woman that never wears her name tag is incredibly rude. Never wants to help or look any information up. My doctor told me to go to the optical shop and get my PD. The lady said they haven’t done that in two years. But when I say I’ll buy glasses she would do it right away. She told me the time before they wouldn’t take my eye insurance, when on the window to the store it says they take EyeMed insurance. I will never go in there again and tell everyone to go somewhere else, because they are lazy and tries to read people to see how much money they can spend in the store before they help. I was ready to spend a lot of many glasses. Rude and not professional at all.

The service ( i.e. explani g different options) is very unprofessional and they don’t do any sort of repair. When I ask if they know any other place in town that I can have my glasses repaired, they have no clue. Very unhelpful. I don’t recommend this place.