The lone star this review is receiving is for the doctor's and other medical staff exclusively, I do not take issue with them and they have provided more than adequate care. However, it needs to be addressed that the billing department for Wills Eye is downright appalling and has no business managing people's medical payments. I have been going to Wills Eye for around two years now and each time I have had to pay for my care there have been nothing short of headache after headache. They have consistently messed up the billing process. They have taken more money from me than they should have and kept it despite my requests to have my money given back to me. The extensive delays in processing payments is headache inducing and stressful wondering whether it was received or not. They mishandle all steps of the payment process and lack any semblance of organization or competence for me to consider them capable at their job. I will be looking for care elsewhere from this point forward because I will not tolerate this ridiculous display of administration from a billing department.

The doctors are phenomenal, but unfortunately getting a call back just doesn’t happen. The office staff just doesn’t bother to return phone calls from patients. This is the case with most offices today it is sad their is no accountability or desire to do a good job for your patients. I have worked in the medical field as a medical assistant for 12 years and had to answer phones and do call backs for 3 doctors and my patients always received a call back because I care. I am now a nurse and go above and beyond. This world needs more people who care and this office staff does not..I e we pilfer recommend this office to anyone.

I've seen three different departments here in the hopes of fixing my eye problem. All of the staff and doctors I have seen were very nice, patient, and caring. Overall, a pleasant experience. EDIT: For the past two weeks I have been trying to get in contact with the office where I am an established patient and my phone calls ring off the hook. No one answers the phone!