New England Eye Care
280 Connecticut Ave,
Norwalk, CT

SCAM - This place should be investigated by the insurance company. Not only are they ripping off the insurance company but they're ripping off the customers too. I was asked for my medical card as well upon making the appointment. After …

The dr. Was very nice and explained everything to me and my daughter. Quick appointment and very nice staff.

I have been going to this eye dr for a couple of years, but then this past year everything went down hill. I tried to get my allergy drops refilled, they denied it, tried to order more contacts online (paid out of pocket for the contact …

The doctor treats you very nice and does not rush you. Staff is very polite and the place is always kept clean. I highly recommend. They're always sanitizing after every patient and they always keep their masks on. Plus, their hours work perfectly for my schedule!

New England eye care is awesome the staff is very knowledgeable in all aspects of there job, They are very polite and caring. The doctor is really fantastic he takes the time to explain everything and always asks if you have any questions before he continues on to the next thing. They are my number one eye care. 😊

Rude front desk half the time they don’t know what they’re talking about. I spoke to three different receptionist and God forbid something comes up and you have to cancel your appointment last minute. I’ve been coming to this place since I was a kid it’s time to find a new doctor, do not come here

I'm not one to come on here and leave a completely negative review, but I will give my honest opinion. This was my first time attending the eye care facility and my over all first impression was not great. When I walked in, everyone was on their phone, the place didn't even look open, it was dark and sad. I was greeted by a gentleman, who was nice, he explained the charges and my insurance. But then, when I went to get "examined", there was 0 communication. A young man and woman told me to go from room to room, and "put my head comfortably on the machine", but never told me what they were doing. It would be nice to know a fast blast of air was going to be shot into my eye, when I was on one of the machines. It was as if they were training each other, I don't know, very bizarre experience. My overall experience with the doctor was good, except he never made eye contact. He explained everything thoroughly and was professional (minus the eye contact). Maybe he was nervous? Not sure. I decided to get my perscription and order through 1800-contacts, and I received a note from them saying "I'm so sorry, it looks like the doctor switched some of the measurements. We're checking your order". Not really an email I would like to receive after paying $189 for an exam. I kind of want to call to get a refund, but I can't be bothered. I definitely will not be returning, as I will have to find somewhere closer to home and a lot more professional. Good luck if you decide to pick this as your new eye doctor. It was a unique experience for sure.

My whole family goes! We love New England Eye Care! The doctors and staff are the BEST! Especially Dr. Kalustian and Cynthia!!

Suddenly I see!!! Five stars for New England Eye and Dr. Michael. I never thought that I needed glasses, but that is not the case. Dr. Michael took his time and patiently crafted a lens prescription for me that brings my eyesight into crystal clear HD. He also made note of potential issues to keep track of in the future. I will be recommending to all my friends and family!!

Cynthia and the whole team up front was amazing! extremely helpful when helping me deal with my insurance and gave great advice!!

Great first-time experience! Called and spoke with Cynthia, asked if there was an appointment for today and instead of checking the calendar and saying "nope" she instead responded with "I dont see anything but leave your name/number and I will confirm w/ the doctor to see if we can help find a time".. Sure enough she called back in 20 mins and was able to get get me in. Dr Kaustian took the time to explain everything he was doing and checking for throughout the exam. They are an awesome staff and I will be using them for me and my family going forward

Im new to Connecticut, and was looking for a optical location where I could inquire about scheduling and insurance requirements. I am extremely satisfied with the service I received by a gentleman named Nelson. He was polite and super informative. I would definitely recommend this location. I will be scheduling to have my exam soon.

This place is amazing! Cynthia is so welcoming and understanding. She goes the extra mile to ensure you receive everything you need. The doctor is so knowledgeable and ensures that everything is explained clearly. Would definitely recommend!

Disclaimer: this is a review of the office, not the doctor - I didn't get to meet the doctor. I called to make an appointment, and the receptionist was incredibly difficult and rude. She refused to make my appointment unless I gave her my medical insurance information - which is completely different and unrelated to my vision insurance. So I could not make an appointment. I decided to go into the office to hopefully speak to another employee, but she was the only one there. The office smells bad, and is not a comfortable, medical environment. It feels like walking into someones badly furnished living room. The receptionist was dresses unprofessionally (a graphic hoodie, jeans, and sneakers) and did not greet me when I walked in, and had earphones in both ears. I looked at some frames and walked out. It's a shame, because the doctor lost business because of her employee.

Totally disappointed with your new policy changes, I have 3 of my kids with you and recommended few of or families and friends because you start giving us great service unfortunately you made bad changes. I try to add my 4 daughter with you and all what I try is just to make the appointment for her because she works and study so she has not time to waste specially when your receptionists answer the phone and put me on hold for over 30 minutes, I call again and a lovely girl answer the phone and instead of setup the appointment start asking me questions that can be asked to my daughter by the time of appointment, she has a insurance with full cover and if something is not covered by the insurance can be paid cash, all what I try to do is an appointment for my daughter and let her fill up all the paperwork as she is already 21 years old, but your lovely receptionist start asking me for questions when those questions can be asked by the time of the appointment like many other doctors do, next rule change, you con not give the glasses to parents or family members unless the person who’s going to wear it, to bad, my kids have school activities, church activities and they will not going to cancel they activities just to go and pick up their gasses when are ready just because it can not be giving to any family member who is able to pick them up. Too bad, you need to be in parents’ shoes first to make those changes.

I’m extremely pleased with the care I received here. My eye examination went by smoothly, with all the information explained to me patiently and clearly. The staff was also very friendly and kind enough to assist me in picking out my new frames. I highly recommend this place.

I had a terrible experience at this office. After my eye exam on October 14th, I waited almost a month with no communication about my glasses and had to call about 20 times myself. No one ever called me back. When I finally got answers—only because I kept pushing—I learned that my glasses had been signed for before the office opened by an unknown person and were lost. I was also told the office has no tracking system for glasses at all, meaning they have no way to know which patients are still waiting for their orders. Trying to speak with anyone in authority was impossible. I had to wait over a week just to attempt to speak with a manager, doctor, or supervisor because I was repeatedly told none were available and that the only two people with authority were on vacation. Staff constantly contradicted one another, and Olha even refused to give me her name at first when I asked for documentation. Later, Jesse falsely claimed the delay was due to my “strong prescription,” even though I had already been told the real issue was the lost package. I had already paid for my eye exam and asked for a refund only for the glasses, since I no longer wanted them due to the unprofessional experience. Despite that, Jesse refused to refund the portion I paid for the glasses, even after I made it clear I did not want them anymore. When I asked for my prescription, they then refused to release it unless I paid the remaining balance—despite this violating the FTC Eyeglass Rule. I felt pressured to pay just to receive something I was legally entitled to. To make matters worse, there were children under five sitting at the front desk near patient paperwork, adding to the unprofessional environment. Overall, this office had no tracking system, lost my glasses, gave no communication, repeatedly contradicted themselves, refused refunds, withheld my prescription, and provided an extremely unprofessional environment. I would not recommend this office to anyone. I urge you to spend your money elsewhere and save yourself the hassle.

This review is based off the front desk and my experience with Clay. Not the actual office or the doctors: I called to try to reschedule my appointment for a later time that day or another day due to lack of child care for my newborn baby. A rude front desk worker named Clay told me I would not be able to reschedule and that he’ll mark me as a last min cancel and make it difficult for me to get an appointment in the future. He told me he hopes I can make it and hung up on me. When I arrived a few mins late he told me I would not be able to be seen and that I could reschedule if I want. The whole reason why I initially called was to reschedule. I went through the troubles of finding last min child care during covid-19 to tell me when I finally arrived that I could reschedule. He kept cutting me off and raising his voice and speaking to me in a belittling tone. I do NOT recommend coming here!! Shouldn’t work front desk if you aren’t personable and just plain rude. Edit: The doctor was able to see me and was great per usual. Clay is the only problem.

I have been going to New England Eye Care for all my eye care needs since I moved to Connecticut over ten years ago. The staff and Dr’s provide such professionalism. My visits are always pleasant and informative.

The New England eye care staff was very kind towards me and my mom. The doctor was also kind and he had a good sense of humor.

New England Eye Care is always great the girls at reception are terrific always friendly, polite and helpful. Dr Michael is very thorough and attentive

Worst customer service ever!!!!! They charged me for the eye exam fee + fitting fee and claimed it was not covered by my insurance. Called my insurance to confirm, and no one will call me back. I had to physically go in to pick up my …

The doctors here are thorough, patient, and sincere. The front desk and technicians are professional and courteous. …

Cynthia was great. She had so much acknowledgment on every situation including reaching out to other eye doctors to get my mother a prescription. The doctor was excellent explained everything from the beginning to the end and my whole family receive their classes within a week I recommend them to anyone and they did not discriminate against Husky

I had to switch from another eye dr and found New England Eye Care. From making the initial appointment to forgetting my prescription at the counter after my appointment I had a great experience! The staff is friendly, courteous, knowledgeable and have an extraordinary willingness to help. The Dr I saw was very patient, thorough, explained everything well, and LISTENED. I’m very glad that I switched!!! I do like a broader selection of frames though. They have a decent selection but I’m sort of a frame junkie lol

Cynthia was patient, knowledgeable, and funny. Paula was kind, smart, and open minded. The doctor was amazing and answered all of my questions. I can’t wait to wear new pairs of glasses. 🥰 …

The staff are so kind and aknowledgeable. Ask for Cynthia or Miracle they will help you out with a smile.Micheal Kalustian is the most knowledgeable eye doctor I have ever had. He explained things to be in a way that was easy to understand. He listens and that's super important to me. This was my first visit and this will be my new optometrist

My two boys had an appointment for their yearly exam. This was our first time here and it was wonderful. The staff was very friendly and accommodating from the moment we entered to the moment we left. The doctor was knowledgeable and professional, he made sure my boys knew exactly what was happening during their exams. The place was clean and the chairs were placed at a safe distance. They had good inventory of glasses to choose from and my son loves his glasses. He can’t wait to wear them. I recommend them. Thank you New England Eye Care.

Positive experience. Optometrist was thorough in his examination. Front desk was helpful, although they seemed a bit disorganized. Not sure if this was due to understaffing or lack of efficient processes. There was a constant flow of …

The front desk staff are horrible to me, I asked them to mail it to me twice because I moved. they denied me my prescription for a year and finally gave it to me today a few days after it expired. I’m very upset!

I've been going there for years and they have s new staff now.. the woman at the front desk is the worse. In the total of 5 days (which was already 2 1/2 weeks after my glasses were due),I called the office 27 times looking for glasses. Excuse after excuse. Had to go get a refund and the girl was still lying. It was awful!! Til this day, I have no glasses. Never Never Go There!!! You have not contacted me at all. I have not blocked you at all. That's childish. Not the delivery issue Your front desk"lady" kept informing me that it will be there at that she will call back several times for 2 weeks. She lied. The issue is the lady not delivery or doctor. The fact that I have to repeat this is observed. Wow. Keep the glasses. Eyebuy direct give me 2 pair with transition, prescription and designer frames. For 80 dollars. I had them in less then 2 weeks. Bye!