New England Eye Center - Brookline
1371 Beacon St #100,
Brookline, MA

I was told before my appointment they accepted my insurance, and i booked a basic screening. Waited weeks for a basic screening. I arrived and was told by reception that I had an appointment with a specialist that I didn't ask for, and they didn't accept my insurance, so I'd have a ridiculously high payment up front. Then they said "oh the provider who accepts your insurance might be able to squeeze you in, instead", and then said they'd have to ask her. I asked when I'd know, they said 10 minutes. I waited 20 minutes, went back up to the reception, and asked for an update. They said "oh that person doesn't get in for another half hour, and we'll have to wait to ask her". We're they just going to ignore me immediately? Laughably bad waste of an hour, and they insinuated they might charge me for a missed appointment (but to be fair they didn't). Terrible, never got seen, and would never trust an office this poorly run to bill me correctly or schedule appointments even if I had seen the optometrist.

Careless customer service: I waited more than 2 months for my appointment to be informed by letter few days before my consultation that it was canceled. When I called to reschedule, the front desk assistant said the only thing they could do was to offer me another data in 4 months. When I asked then to be referred to another eye doctor, she suggested me to find it somewhere else.

Impossible to get a prescription for contacts; After my doctor's appointment just before the lockdown, I called for a prescription of the trial lenses I received. The first few times the doctor wasn't available, after that they were no longer able to find me in their system (as if I'd never been there). I was never demanding or unfriendly despite initially being given the run-around; front-desk staff is not unfriendly, but also not helpful either (and seems unwilling to figure out the situation).