New England Eye Center - Framingham
959 Concord St #302,
Framingham, MA

I usually don’t write bad reviews, however with this medical office I need to make an exception. This review is in regards to front desk/office staff…. I have never been treated in a medical office like this before. On multiple occasions the rudeness of staff and attitude is unbelievable. Every time they pick up the phone, it’s like they don’t wanna be there and help you with anything. Additionally, on multiple occasions they made errors on my daughter’s account regarding appointments and follow ups. The appointments would not register and would not be added to her account. Instead admitting the mistakes on multiple occasions, the lady whispered under her breath, “oh my god”. I find this to be disheartening that I’m looking for a new doctor for my 4 years old daughter, not because of medical treatment or staff/doctors but because of the front desk staff and their continuous attitude and poor customer service.

I have had nothing but excellent service here. Dr. Liang and her staff are top notch.

I agree with all the bad reviews given. This place is so unprofessional, I hate calling in; the front desk people are not helpful at all. if I was not in the middle of treatment for glaucoma, I would look for a new eye center.