New Era Eyecare
LGBTQ+ friendly
4660 Kenmore Ave #101, Alexandria, VA 22304, United States of America
+1 703-751-2800
http://neweraeyecare.com/
Amy Wagner
11 months ago
The first time I went for an eye exam was great. Everyone working there did a great job. No problems ordering my glasses. Fast forward over a year later. The dr suggested I try progressive contacts, they needed to be ordered, which, with my prescription, I understand and expect. It is now almost 2 months and I've heard nothing. I've tried to call several times, no one has answered every time I call. I've left two messages now and still nothing. I've already paid my money for the contact fitting, but yet, have no contacts to make sure they fit. I want a refund.
Alfred Flores
11 months ago
Got the eye exam over two weeks ago…that was a breeze and great experience. UNFORTUNATELY they do NOT deliver your glasses or contacts on time as promised. It’s easier to go to Warby Parker for your glasses, takes 6-10 days. They have more options, better frames and LESS $$$ as well.
Cinnamon Tucker
11 months ago
I received top notch care here during the 2020 holidays in the pandemic. It's small, but professional. Proper social distancing, very well sanitized between patients and the appointment was incredibly hassle free. Plus, no eye puff machine! I hate that thing! No anxiety with the appointment (as the only thing I get anxiety with eye appointments is that darn eye puffer!). The doctor was incredibly attentive and knowledgeable with my exam and my other concerns with eye health. They even provided me with a few special medical eye wipes for free until I could order some for myself through Amazon. After the exam and I received a new prescription, a staff member was super helpful with the wide array of glasses selection! She was very helpful and knew a lot about the glasses and what sort would work best for me and my lifestyle. They also sanitize every pair of glasses after trying them on prior to placing them back on display. Due to the holidays, I was told to expect 3-4 weeks before my new glasses came in, but they arrived less than 2 weeks (which is the normal wait time). So happy with my new glasses! Thank you! Highly recommend!