I went in for a cataract evaluation. They confirmed I have cataracts. When it came time to find somebody to actually do the operation because they don't do it, they cannot find me anybody. They're telling me to find new insurance instead of them trying to find me a doctor to take care of me. Very very poor customer service. If you need a routine checkup, you can come here but if you need anything else, you need to go somewhere else. I highly do not recommend these people.

My husband experienced a blockage in his tear duct due to staph infection. This infection required immediate treatment. New Hope scheduled my husband's visit immediately. Office staff was pleasant, working with us and our insurance carrier Ambetter. Dr. Breene conducted a thorough eye exam, asking questions to ensure my husband was taking appropriate antibiotics. The physical exam was painless. Dr. Breene gave an excellent explanation of the situation happening within the tear duct. We left the exam with better understanding of the problem and how to resolve the infection. My husband and I were both impressed by the staff and doctors at New Hope. We look forward to visiting New Hope again for our annual eye exams, eye glasses and contact needs.

Bad receptionist. They don't know how to answer the phone and how to take care the customers. They never confirmed appointment and lied to the customers. But other staff are good.