New Jersey Eye Center
177 Prospect St,
Passaic, NJ

I brought my daughter here last Saturday. Had an amazing experience from the front desk all the way to the doctor. I ended up switching my eye doctor to be seen here. Today’s service, as I was seen in the afternoon was not great. The front desk receptionist, acted like he did not want to be at work. He was very dismissive and genuinely did not seem interested in doing his job. The doctor is still as wonderful as I expected, she took her time to explain what was going on with my eyes. Even gave me some drops to take care of some dryness. Will stay for the Doctor, they should reconsider who comes in to greet their patients.

I brought my kids for glasses last year and they were very good and pleasant so when it was time for my husband and I to get glasses we went there. Everything went well until I got a call to pick up our glasses. I was at work and left early to make sure I got to the office on time. I fought traffic and it took me 15 minutes to find parking but I was happy that I was still early enough before the office closed. When I got there the office was closed. The gate was down and when I got the attention of the woman closing she shook her head signaled that they closed at 5pm and then walked away from me. Their website clearly states the office is open until 6:30pm. If she would have had the courtesy of speaking with me for two minutes I would have told I was just picking up. It would not have taken long to give me my order. I emailed the office explaining what happened and I have not heard back from anyone. I guess this kind of rude behavior is acceptable to this office. I will go back to pick up my order but will not be returning. They have lost our business. There are to many other eyecare places I can go to.

This office has taken care of my family and children for years. Their staff is always accommodating and helpful. Their optician is knowledgeable and always ensures that our glasses are correct and just the way we want them. Dealing with insurance can sometimes be stressful but their staff makes the process easy.