New Vision Optica Inc
3431 14th St NW,
Washington, DC

I was looking to get mine and my daughter's eyes examined. I called one place and was instantly disappointed with the customer service over the phone, but was able to schedule an appointment for myself. I called a different place for my daughter's appointment, which was New Vision. I got the total opposite experience already just over the phone. The gentleman that answered was kind and courteous and scheduling took less than 3 minutes. Skip to my daughter's appointment, we arrived and were seen by the doctor almost right away. The waiting room was well lit, clean, with plenty of seating. This was my daughter's first time getting glasses, and I could tell she was a little intimidated by it all. The doctor had such great energy, cracked jokes, and really put us both at ease. I mentioned to the doctor I was needing an exam and glasses as well. I wasn't planning to be examined, but he looked up my insurance, and upon approval examined me on the spot! We picked out our frames, and after 2 years of squinting and struggling, I FINALLY have my vision back. I can't believe how easy it all was! 100% would recommend, come here for excellent service and amazing, affordable selection of eyewear.

The experience I had was amazing. The staff are friendly and the doctor has a sense of humor. Makes you appointment go smooth and fast.

Me and my son have gone there for the past couple of years. I’ve been trying to be patient because the eye doctor is great but all the staff is so unprofessional, Hispanic they’re rude , racist, and they’re only nice to their own kind. I have sit and I have witnessed it the man receptionist is mean, doesn’t give you a chance to talk always over talking you and the lady act like she doesn’t know anything or speak Any type of English is unprofessional when your dealing in customer service, now the new young guy is just like the older gentleman RUDE but I’m pretty sure they don’t have no problem with billing anybody’s insurance or Medicaid.