Niagara Optical
8962 Porter Rd,
Niagara Falls, NY

Still very upset being rushed off the phone and being hurried up to tell no your glasses aren't ready and just hangs up. Not professional.Very upset with phone calls going to voice and being hung up on because I wanted to give them a model number and see if they could put the glasses in some Gucci frames this is ridiculous I'm a customer trying to spend money about to switch places lady at front desk clearly has no knowledge young too . You don't hang up on someone who's been a customer and I will complain when I go in this is the time it basically happened and say. Always been treated great by glasses fitter times 100 and the Dr.

Have gone there are many times. Both my husband and myself are satisfied with the service. Doctor Atkinson is professional & explains any changes in your sight. John is very nice & friendly. No complaints from us.

The staff is rude. Whoever answered the telephone sounded like he was being burdened. I gave him the name of my ins and he said he needs more info, such as a carrier, so i dug and found the carrier and called back. He gave me the same bs and said he needs more significant info. I tried to order contacts 2 months ago but it took me 2 weeks and i ran out because they couldnt find my chart. The lenses in my glasses are absolutely horrible and i can ot even wear them. Not to mention when i got them they already had a scratch. Im done here

I had a appointment and waited 2 weeks, went all the way there and they said that they don't take my insurance,but all along had my insurance information....never go there again. Horrible service. They also had no available seating.

I take my grandson there. He is very happy with Dr. Atkinson. The reception is friendly and helpful. The individual who fits him for frames works well with him. Overall, very satisfied with Niagara Optical and would recommend them.

This is a busy family business. Dr. Atkinson knows everything about eyes, and it's amazing he performs chiropractic work as well! My husband and I have been going here for years, we've referred friends, and now my eldest son has had his first appointment here!

The people that work here are awful. They all Have rude attitudes. And make it very obvious they do not like their job. Sometimes they accept my insurance and other times they don’t. Seems like a complete scam. If I could give 0 stars I would but then I wouldn’t be able to submit this review

If I could give them zero stars I would at this point.Went in and picked out new pair of frames because I needed new lenses due to scratched lens.Ive been getting the runaround for wks now.I call they are all confused.Have no clue what's going on.My insuranse sup didnt approve but oh wait yes they did they were all set..nope!!They called me after hrs finally Wed evening at like 8:30 i call back next day and they are closed that day.Now i just call from work and im left on hold for 8min and counting so i hung up.This place is run like a shit show literally..go somewhere else do not waste ur time..ive been waiting forever with scratched lenses and no resolution..

If you have eye problems like me dont go here! I've been going my whole life and wish I switched sooner. Not very caring about eye issues and dont solve problem. Not enough staff had no contacts and couldn't get me in for a whole month. High prices. Def glad to be switched and taken care of

I have been going there since I was 5 years old. I am so disappointed and angry , what has happened to this business? Service is a joke , quality less than acceptable. I was charged $350 for a claim that should have been submitted to insurance. It's been 2 months still don't have a pair of wearable glasses. It's a rotten shame , Iwill never return for glasses , still trying to get my money totally refunded and a pair of glasses I can actually wear.

Very unprofessional, and unorganized! Been with these people nearly 10 years & it’s always something. Very dismissive.

Worst customer service ever experienced. They made a mistake. On my appointment date . No it was not on my part as I noticed ym daughters school last month with date she would not be in. Cancelled my appointment with my doctor for my heart. Lost a days work. Paid for a cab not to be seen Now my daughter is upset because the glasses she has been using don't fit her right. Had to replace frames when she was in fl because she broke them. They could have made arrangements for us to be seen. We been going their for years. This just goes to show you they don't value there coustomers. Would never recommend them to anyone. The worst coustomers service I ever seen

The doctor is great but I had to call 5 times (tried at all different hours) before anyone would answer the phone. Twice it said the inbox was full and wouldn’t ring out, once they had apparently left for the day despite it being way before closing and two more times in rang but nobody was there to answer it. Maybe time for someone new to take your messages?

They did a great job helping me see again !! Tattoos i drew and finished the first day i got my new glasses from them !!! Very happy with there service !! :)

Niagara optical showed much concern when it came to our eye wear. I am very pleased, I would definitely recommend all my friends and family .

Staff puts me on hold without so much as a hello 3x I sit in a que for 30min while I'm at my real job so my phone answering job. Then they put through to a voice-mail. Unbelievably rude reception staff.

Idk what these 1 stars are talking about I never had a problem going here I’ve gone there since I was a kid anytime I broke my glasses and I do it a lot I go in and he greets me with a smile and fixes them free no charge and it also less then 15 mins

Great service and Dr Atkinson is the best. Been coming here since I was a kid. I love this place but I been waiting a few months now for my glasses and I need the new ones cos without them my eyes keep going blurry.

Niagara Optical on Porter Rd, has the worst service I have ever seen. The employees are disoriented, they never know anything, the frames on the glasses are old and out of fashion, and to top it off, they take a long time to make your new glasses and when they give them to you, you have to return them because they give them scratches or bent 🥺

Wonderful experience. My husband got something in his eye and it was an emergency , every places was closed around 5:30 pm , we called them and explained what’s going on, they took us immediately , I highly recommend them .

If I could put -5 stars I would My child is autistic he is 8 years old it was my child's first time going here and the ignorant eye doctor yelled at my son who gets hyper when he's at a new place all because he touched somthing when I'm his …

This place was amazing. Everyone who was there the first day were professional and kind. Best optician experience ever. The doctor truly cares. They have a very comprehensive screening procedure compared to other places I've been. I was very happy. Highly recommended.

Been going here for 15 years. Beyond their expertise and just fundamental knowledge, they are the best people.. Just nothing but niceness and great vibes, along with bein best in their field..

If I could give 0 I would. DR. was very nice & professional unfortunately Your staff refused to give me the benefits my plan allows, and when questions arose could have easily called the provider VSP. I was accused of arguing when I simply wanted them to call when they didn't know how ro proceed with the easy option plan my company offered. My time was wasted, and was told they couldn't find out what my benefits were until Monday. Meanwhile they didnt try, and I got the benefit on the line, and they could have talked to them. I think you forgot what real customer service is, and are use to treating people with lower expectations. You lost my business. I would have spent extra if you had taken care of me and made me feel like a priority. I guess asking you to know & honor my benefits were too much because you couldn't take the time.Very different than a few years ago. Disappointing

My first time going in there and i was welcomed with happiness. No one was rude to me whatsoever every person was the absolutely nice to me even when i had questions they were right there to answer them.

Been coming here a long time. I’ve taken frames that I got online that don’t sit quite right on my face just right in before and they will adjust them at no cost.

I would give zero stars if i could. Frist went there and the place was packed. This is during the pandemic. Tried to sign is but they where so disorgnized that i wated 15 min just to talk to someone and there where 5 people on the floor. No …

Love them. Been going there for over 20yrs!

Bought contacts, never got notified. Went to pick them up and they were returned and they kept my money. They also won’t fix frames, they require you to buy a new 300$ pair of glasses. I’ve been going here since I was a child. Hoping to get this resolved at next appointment.

Husband got his glasses there a year ago. The arm broke off on Christmas Eve. Was told to come back next week ( 5 days without glasses) -that they could/would not help us. Went back again today- told by an older women that on one was there to help. Behaved like we were intruding. Now we're going to have to pay more moeny to have them fixed somewhere else.