Dr. Nik and the rest of the staff were kind and efficient. Very easy going appointment. I would go back to her for future eye exams.

They were not ready for me. I called 4 times no one answered so I had to go there myself. When I arrived,I told them I am already a customer and my information is in the system. But they asked me again for my information. While I was writing my information again one of them opened the system and noticed I am a customer!!! They were not in a good mood and forced me to do another kind of exam which is optional, they told me it’s required because it’s not the same doctor!!! When I said no they were happy to say have a nice one. 👎🏻

Location makes a difference in customer service. The checkout experience was horrible with the Target associate who is in the optical department. It really does make a difference which location you choose to visit. I was at another Target in Lemont for my grandson. I gave them A+++ and posted a positive google review. However, location did not follow my wishes at all. I was expecting to work with Alex but the other associate was there! I asked for Alex but this associate refused to let me speak to him. He was absolutely horrible. My daughter in law took my granddaughter in for the visit. I paid for everything over the phone. My wishes was to give my granddaughter the Cat and Jack glasses that we picked out with Jocelyn. He did the complete opposite. I wanted the anti-glare He told me I would loose the discount if I got anti-glare. Last week in Lemont, Illinois there wasn’t a problem at all with purchasing the anti-glare with the children’s package. He never offered my daughter in law any accessories like the Lemont store! He didn’t call me back for the second purchase as I instructed. Worse of all I told him to deliver a message to my granddaughter, HE DID NOT. If you want great customer service do not go to the 1200 Larabee location in Chicago! I’m warning you