njretina
98 James St STE 209,
Edison, NJ

We were here for 4 1/2 hours start to finish. All of that just to get the same exact treatment plan my regular doctor gave me. The referral process was hell for no reason you are not getting anything another ophthalmologist with a functioning staff can’t do anywhere else. I don’t even know why I was referred to this place like they were specialist who would do something different. It’s not worth your time.

I am utterly dismayed and appalled by my recent experience with this office location. I cannot stress enough how strongly I urge everyone to stay away from here. The management of this establishment is absolutely deplorable, and it is shocking that they are allowed to operate in a healthcare practice, particularly the front office staff. Two months ago, we made an appointment with Dr. Sumit Shah, only to be met with sheer disappointment on the day of the appointment. They callously refused to see the patient, citing a referral issue. Despite my attempts to reach out to the office twice prior to the appointment, no one bothered to inform us about this crucial requirement. They even had the audacity to send us paperwork to complete before the appointment, but conveniently omitted any mention of the referral. When we presented a possible solution by requesting our primary doctor to send a referral within a few hours, they heartlessly turned down our plea. Neither the management nor Dr. Sumit showed any willingness to cooperate or empathize with our situation. Their attitude was downright rude, leaving us feeling helpless and disrespected. To make matters worse, they rescheduled our appointment for a whole month later, completely disregarding the urgent medical needs of my 72-year-old father. It is simply unacceptable to subject a vulnerable elderly patient to such a prolonged wait just to see a doctor. In hindsight, I deeply regret not heeding the warnings from other reviews about this location. I wish I had read them earlier, as it would have spared us the frustration and wasted time. This office staff lack of professionalism, compassion, and respect for patients is absolutely inexcusable. I hope my review serves as a warning to others seeking healthcare services - avoid this place at all costs. The disappointment and stress caused by their incompetence are not worth risking your health or the health of your loved ones.

The doctors here are just outstanding! They have saved me and my eyes many times over from serious damage. The one issue I have is the wait time that they are honest about in posting a sign of 2-2.5 hours wait time so advice is to know this before so you are not frustrated. Also the waiting room yesterday was packed and in these Covid times (still) not good - they do have chairs in the hallway but wish they could control their flow and peak times better. But for these doctors and their lovely staff of professionals the wait is well worth it! So medically a 10+++++ but operationally they should look at their process.