North Bay Vitreoretinal
,
Santa Rosa, CA

I was set up to see for a detached retina on Thursday and Friday afternoon I got a call they I missed was out of room, no message was left and I was told that I would have a co-pay of 20 %. Of the procedure on day of surgery. And by doing this caused me to have to wait over weekend to schedule another appointment at a medical provider to perform my surgery, so I called Monday morning to cancel. I find out later that my secondary insurance was coming up inactive, this was easy to fix with a simple phone call. This should have been told at time of setting appointment.

The entire staff here is FANTASTIC but I can not say enough good things about Dr Ira Schachar!!! He is working with me as I have had 2 retinal detachments in my only good eye. He is doing everything in his power to save my vision. He TRULY cares. He also knows how high my anxiety is and understands that. It doesn't matter how often I call I am treated like family. I hope you never have to end up here but if you do, know you will have the best care. I will be glad when/if I ever don't need this place anymore but I will miss them!!!

Excellent facility and operations. We were attended to immediately upon arriving. Comfortable environment. Equipment is current and extensive. Staff is knowledgeable. Dr. Schachar attended to me and was very helpful, knowledgeable and informative.