North Georgia Eye Associates
1485 Jesse Jewell Pkwy NE Suite 100,
Gainesville, GA

Jake, My wife has made well over a dozen calls to the optical dept with 6 weeks of run around, still has no answers as to where her glasses are and when she can expect them. It is understandable that things happen but your staff has made multiple promises (as well as you did once) to call her back and she gets no call back. So she waits 24 hrs and follows up again. Only to be told "we're still looking into it and I'll call you back". The last time she was told that she would be called back with a tracking number etc. Did she ever receive that call? Nope. So this email is to inform you that we have filed a dispute with our credit card company for paying for a pair of glasses that she never received. If she knew who was at the top of the chain of command she would have pushed this further. What is sad is she truly liked Dr. Dholakia, but she will never return to No GA Eye Assoc again.

The optic center is horrible. I could not see out of the new glasses they made. Then they make all kinds of excuses as to why. I have heard at least 3 other people saying the same thing while I’m sitting in there for 30 to 45 minutes waiting to be helped. Terrible customer service. Called 4 times and left messages with no response. Went and sat in their waiting area and they(Vicky)would not come out of their back room to discuss a refund with me. Paid for my glasses on Sept 22 and still have no glasses. Finally submitted a dispute with American Express who is refunding my money. Do not under any circumstances buy your glasses from this optic department.

First time as a patient here. I Paid my bill in full. Then I was sent a additional bill stating I still owe $20.00. Strange…the bill I was sent was actually charged $20.00 less on that bill for the service I received. So now they owe me $20.00. But they are impossible to speak to one the phone. North Georgia Eye keeps customers on the phone for long wait times. Maybe you should hire more help. So unprofessional.