Craig Dillon
8 months ago
Stay clear of this place! Customer service is non existence. I purchased glasses earlier this year and having issues with the prescription in the glasses. I have reached out to them several times, left vm and still no return call. I assume that they are so big now that they can't service their clients in a timely manner. Hopefully, this review will help you in choosing an eye care facility that values their clients. See other views as well. Same issues!
I have been to the Braselton location two times, and the doctor cannot get my contact lens prescription, correct. I have never had this problem with my previous eye doctor and I will never go back to this practice again.
Whatever this merger with Gainesville Eye is has ruined their practice. There were 3 upset patients when I came in because appointments were canceled then rescheduled when no doctor was on staff. One person drove very far during normal business hours to find a sign that the optical department had closed for the day without notice. Appointments even for emergencies are booking 2 months out. Finding a new practice for myself and my family since Dr. Wessler is gone anyway.