Northern Baltimore Surgery Center
110 West Road Suite 229,
Towson, MD

This was my first encounter with facility. I arrived an hour early per instructions, but I completed all pre-op and just had to turn it in. The facility is quaint, but clean and staff were personable. The appointment took twice as long as it should have, but that was tolerable. It was the front office staff, other patients and back office medical staffers that made all the difference. People don’t have to be kind, but they were apologetic and kind. Of course we laughed and let off steam when their lunch was delivered and we couldn’t eat or drink. At the end of the day, we got what we went for and much more. Kindness, pleasantries and medical treatment from a top doctor.

Worst facility ever. They provide no waiting area for the person to care for the patient after surgery. They told me to sit outside in the cold in my car or in the public lobby where people were coming in and out of the facility with no masks on. The front office staff and the director were rude and they repeatedly threatened to cancel my client's surgery unless I sat outside in the cold or in the public lobby with people that weren't wearing masks. Only one African American staff member was considerate and helpful. We will not be back to this facility. They do not care for patients or caregivers. UPDATE: we've been here since 8 a.m. and it is now 10. I called because the procedure was only supposed to take 30 minutes and no one called me as they said they would. They claim that they can't find a vein after previously telling me that the patient's IV had been successfully inserted. They have now bypassed my client's surgery and took another patient ahead of him and told me to just wait out in the cold until they decide to call me. They refused to give me any information about the time of my client's surgery and once again the person that came to the phone was rude. UPDATE: My client supposedly just went into surgery and now it's going to take an hour instead of half an hour. It's 11 a.m. and I believe that my client's surgery was delayed out of retaliation on their part. At least the lady that answered the phone wasn't rude. UPDATE: After sitting in the cold for four hours my brother, not a staff member called to tell me he was ready to leave. The rude receptionist made disparaging remarks about me to my client. I called to discuss this with the director, "Wanda" but of course she was "busy" and refused to call me back. I am disappointed but not surprised. Rude and unprofessional employees are the downfall of companies and a.reflection of their employers