Northville Vision Clinic
42000 Six Mile Rd Suite 200,
Northville, MI

I paid 450 dollars for single vision, grey polarized, Trivex lenses, with 360 sapphire coating. The lab messed up, and the lenses have hundreds of little ridges that catch the light and give constant glare. Having paid for the most expensive antiglare coating on the market, I obviously had Northville Vision Clinic send the sunglasses back to the lab. This in itself was not an easy task. I had to come back twice, leaving the frames/lenses for other people to inspect them. Not ONE person on their staff, including their senior optometrist, nor owner, could see the lines CLEARLY depicted in the attatched phone photo. My camera phone is TERRIBLE, fyi. So anyways...I finally convince them to send it to the lab anyways, which they told me they did, I'm not so sure. They told me that the lab replaced the lenses completely, and that used up my one time remake option. The fuuunny thing is... The lenses had the EXACT same pattern of lines on them as before. There was nothing else they could do. So either their lab lied to them, or their staff lied to me. I also found out through weighing my lenses on a sensitive scale and confirmation from another optometrist office...that the lens material is not even Trivex, which is the least dense (lightest) material available for prescription lenses. This would explain why the sunglasses are so painful and heavy on my nose. They are actually polycarbonate! I strongly advise anyone to avoid coming here for prescription glasses/sunglasses.

Doctors are very nice and professional, but those at the desk are disorganized and quick with you. I've shown up multiple times only to be sent away with a new appointment because of conflicting statements from them. Good products and frames overall.

Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!