Gigi Lai

We have been coming to Nu Eyes for years and have always had great experience with Dr. Ma. With remote learning and staying home all day, my son's eyes are getting worse and worse at a alarmingly fast pace, so Dr. Ma recommended us to get miSight contacts to slow his myopia. I was concerned to go during Covid, but they assured me every precaution is taken to ensure safety of their staffs and customers. We showed up at the appointment time and were promptly allowed in with 1 other group of customer that we were able to keep apart from. They took everyone's temperatures, had everyone sanitized their hands and masked properly. There are glass dividers set up at every station with air purifiers running. When we went in the testing office, every surface was wiped clean and sanitized. Dr. Ma was very helpful and took the time to explain and answered our questions. She patiently taught us how to handle the contacts and put them in and out, checking to ensure it was proper fit. My son was frustrated because it isn't easy for a kid to put in contacts, but he managed to do it with Dr. Ma's guidance. Overall this has been a great and safe experience given the current global pandemic.

Yu

Bought a pair of glasses recently. Been to lots of different vision centers and none of them charged me examination fee; however, this place charges $75 if you don't decide to buy their glasses and $30 even if you do. They trick you into the examination because they make you do the exam first even before you look at the glasses and they did this without telling you the cost. When I finally picked a pair of glasses - mind you they weren't one of those popular luxury brands - they told me if I get the extra thin lenses with warranty plus the exam plus the AR film they apply it would come close to $750 which is ridiculously priced. When they saw I was about to leave, they gave me the whole thing for $500 which just says how overpriced their glasses are. A week later, I went to go pick up the glasses. They only had 2 people working so I had to stand outside waiting for about 20 minutes before someone was able to let us in. They didn't even take our temperatures. The guy that helps tighten your glasses then tells us that we need to be careful when selecting glasses that nose piece like the ones I chose aren't able to be adjusted. So why didn't anyone tell us this when we were picking glasses? He also wasn't very professional. He didn't even clean/sanitize the glasses after he touched them which many other vision centers did for me. Definitely do not recommend.

maung latt

I never get that worst customer experience at Flushing area. I called 1 day before to fixed my glasses and they asked me to come 10am. I wait ahead about 10 minutes because they not open yet. At 10:02 am I ring the phone and asked them I am outside coz my appointment time is already pass. Then I got the worst the customer experience of what the lady said, there is plenty of way to say they can’t fix my glasses because my glasses is broken that the reason I explain and make appointment over the phone. But she is very rude, she said how can we fix broken glasses and I asked why you guy said over the phone can fixed it. She is Really Rude. Doctors is nice my experience. Well bad day what I had my bad customer experience at morning.