I am very grateful to the NYC OPTICAL team and in particular to Aldar for the fast and quality service. Excellent work. I will recommend this company to my friends.

Let me start by saying, everyone that works there has been very nice. That being said, still the worst experience I’ve ever had trying to get contacts. I made an appointment online for 5pm. Arrived on time and wasn’t seen until 7pm. Was honestly just going to let that go because they did seem incredibly busy and they apologized multiple times. I work in the service industry and sometimes things happen. Fine. But then I get my contact eye exam and am told they placed an order for my trial lenses - in the meantime, they had trials close to my prescription and gave me those to use (again, a plus for them, I really appreciated that as I told them I was out of my contacts). Then it went downhill as it took TWO MONTHS for my trials to come in. Multiple calls from myself to them later, plus promises that they would call back (sometimes they did, sometimes they didn’t), I finally got my trial lenses. Now I’m hesitant to place a full order with them because I can’t wait another two months to receive these, my trials are only meant to last two weeks at a time. I eventually bit the bullet and ordered with them for ease (and because they take my insurance). I’m about a week or two into the waiting period for these contacts (still within reason for a while longer at least) but I am just over this place and would rather pay full price elsewhere to never deal with them again. Never had to wait more than a week for Eye Solutions on 8th Ave to get me my lenses and will just go back there in the future.

terrible service. today my family and I came to our appointment, but we were told that they canceled it because their employee got sick. We have not been informed about this yet. We had to skip our work, which we are very disappointed about. With us was a baby rib and my mother of an elderly tourist.