OCB Cambridge Eye Center
625 Mt Auburn St,
Cambridge, MA

I have mixed feelings about OCB. On one hand, I have a condition in which a flare up can be an emergency and they have accommodated my needs for urgent appointments. This is in response to the commenters who complained about wait times. There are several eye conditions in which you can go blind very quickly without urgent care. Pressuring doctors to cut quality of care to keep to their schedule can cause serious harm to urgent care patients. On the other hand, they have not accurately and completely put in the record my reporting of eyesight issues. For example, I told the technician I saw slanted parallel striped through the big E, and it was not put in my record. And, I have no confidence in the standard eye tests they use which give you unlimited time to guess letters through vision fog. There are other tests available, though not widely used. One other thing, they have apparently taught their administrators to withhold parts of medical records. When I asked for complete records to bring to another institution for a consult, they only gave me a portion of the records for only the last few appointments -- claiming they had no more. It took three more tries to get the complete records -- they had given me a blizzard of paper but withheld the most critical part of the record -- the results of the eye exams. Of note, doctors in general do not like giving out medical records. It makes them feel vulnerable. That is one reason HIPPA was passed -- to give patients the right to their records.

I had an appointment on July 18th at 10:30 AM. I arrived 10 minutes early and was told to wait. 11 o'clock approached. I asked when I would be seen and the receptionist could only provide a vague answer "probably at least 2-3 hours". When I responded with disbelief she told me the the doctor was very thorough and I should have been told this information when I booked the appointment. I have no idea why knowing this, they simply couldn't build this into the scheduling. There was one other person in the waiting room, who arrived well after me. Yet I was told that there were two people in front of me. After voicing my displeasure with all of this, I left. I've never experienced such poor service and such an incompetent and uncaring staff. Furthermore, when I called the main number to complain, I was put on hold for ten minutes and told the manager would call me back to address my concerns. He never did (It was a he, I'm not assuming here). Stay away from this place or be prepared to completely waste your time.

Very bad experience today with the customer service. I arrived 10 minutes before my appointment and was waiting 30 minutes to be seen. Nobody did. Nobody but me was in waiting room as well. The manager Cathleen was very jumpy and rude to me when I asked how long am supposed to wait for my appointment. Wasn’t a good experience at all. I would not recommend this facility if you respect yourself. I used to be a client since 2012-2013 and everything was fine, but now I am looking for ophthalmologists who respect my time.