Faith Wrighten

LOVE THIS PLACE! As soon as I came in I didn’t have to wait. The ENTIRE staff is amazing and very attentive. They answered all my questions and was very informative about pricing and what I needed to help me see better. From the moment I came in Joy greeted with kindness, Madison was at the desk ready to get started with my appointment, Dr. Palmer was there within 10 mins or less after dilation and Rachel even assisted me with picking out frames! The whole team is great! Definitely coming back for my contacts! Thank you for such great service!

Phillip

I scheduled an appointment and completed all the necessary paperwork. The day before said appointment, I received a reminder indicating a $50 cancellation fee if I canceled within 24 hours. However, on the morning of my appointment, I was informed that it was canceled with less than 4 hours' notice, and the earliest available reschedule date was over a week away. This experience left a less than favorable impression, especially as a new patient. While I understand the importance of managing appointments, it's disheartening to encounter such a short notice cancellation and a lengthy delay for a new appointment. Their cancellation policy appears to be a one-sided policy where patients face a $50 penalty for cancellations due to unforeseen circumstances, while the doctor is exempt from any consequences for their last-minute cancellations. Introducing a more equitable compensation or penalty system for instances when the doctor cancels on the patient at the last minute would significantly improve the overall patient experience. As it stands, I'm exploring other optometry options for my needs.

Tasha M

Location is very convenient to my place of work. The staff is very friendly and welcoming! I received a thorough exam and explanation to what was going on with my eyes. I am definitely happy I chose them for my eye care!