Alice

The first check in woman who completed the pressure tests and retina scan was lovely (blonde curly hair). The doctor was great as well. Jose at check out was stellar. The very tall dirty blonde woman with glasses behind the desk was one of the RUDEST people I’ve ever experienced. Did not acknowledge me. Ignored me and helped two people cutting right in front of me without even glancing at me let alone giving me an update after i completed my exam. She made me feel invisible. She continued to ignore for 5 minutes as I was standing at the desk I finally said, “Hi I’ve been waiting.” To which she rolled her eyes and said, “I saw you. I’m pulling up your profile.” I don’t mind waiting but at the very least say you will be with me shortly. She should not work with patients or customers. Everyone else, was great.

Laura Lomeli-Williams

I completely enjoyed my visit today at LensCrafters! I realize that probably sounds like an odd statement to me, but the doctor was so personable incredibly knowledgeable actually compared my old chart to my new prescription and explained a few things to me which had never been done before and I’ve had glasses since I was 28 and I am now 53. The young lady that greeted me at the door was amazing. I had brought in my insurance, and she found that my coverage had changed, but she matched it up in the system, and I didn’t have a problem at all. Finally, Derrick who helped me select my frames and measure for my lenses was amazing!!! he helped me pick out two pairs of glasses when I showed up at his desk with 10. I loved his style. He knew the quality of the frames. He was very not knowledgeable on the best way to get the best deal. Annie took care of me, provided me all of my insurance coverage information as well as my receipts and paperwork. I’d also like to mention that they were so great that I was late to my appointment and they fit me right into the next flight :-). I wouldn’t go anywhere else.

Dezarae Stone

Grace was very sweet and helpful. The doctor however made my eleven year old very uncomfortable. Not the greatest manner for young teens. I am no eye expert and was asking questions throughout the appointment and was basically put down and guilt tripped for not adding the additional exams day of service. I was told if it was done within two years that it was okay. We were in that two year span so I declined… won’t do that again! Overall not a great experience and ended up just doing my daughters appointment and canceling the other two I made for myself and my son.