OceanViews Optical
,
Sebastian, FL

The young lady at the reception was very rude and condescending. Unprofessional. We left and went somewhere else.

Sadly I had a really bad experience here. My appointment was back in April, and I wanted to try contacts so they were going to order me some trials. They told me it would be a few days for them to come in. Within a month of my appointment I had called 3 times, because nobody was reaching out to me. Each time I got a different answer “oh it looks like we forgot to order them” “I have no idea where your contacts are” “They are on back order and haven’t shipped yet”. 2 months go by, I finally decide to just walk in there and tell them I am there to pick up my trial contacts, I was there probably 20 minutes because they had to search every room for them, but finally found one pair. They then tell me I also have a set of daily trial contacts, but that they are on back order and they have not received my left eye yet. They told me they would call me to let me know when they ship/arrive. It has now been almost 3 months since I picked up my first pair of trials, and 5 months since my appointment. I still have not received a single call about my daily contact trial. I have never experienced an eye doctor so unorganized!

I’ve been going here for 6 yrs. and they do a great job all the way. The staff are professional and courteous, the physicians are amazing, and service is great. As my eyes deteriorate due to aging, these doctors have been on top of whatever is needed to keep me seeing as well as I can. I recommend them highly.