OCLI Vision Huntington (E Jericho)
1700 E Jericho Turnpike,
Huntington, NY

One of the receptionists is shockingly disrespectful and unprofessional. I came in 20 minutes early for an appointment to get an updated contacts prescription. There were six people in line ahead of me and, at first, only one receptionist checking everyone in. The patients were being accommodating and orderly as we waited. After about 5-10 minutes, another receptionist came in from the back. The words, tone and volume she used with patients were aggressive. First, she shamed a man for being 5 minutes late checking in to his appointment. He was dumbfounded and explained that he'd been in line for 15 minutes. That made the rude receptionist go quiet. Then, there had been a woman standing off to the side where patients exit the examination rooms. She'd been there since I got there, so she'd been patiently waiting for at least 10-15 minutes by that point. The first receptionist asked her what she was doing and the woman explained that she wanted to pay. The first receptionist pointed out the line that all of the check-in patients were waiting in and the woman responded that she thought that line was specifically a check-in line. There is no signage indicating that there is no checkout line and the layout of the office implies that the side desk is for checking out, not the front door where everyone is checking in. The second, ruder receptionist interrupted and started yelling that there was only one line (not that there was much room in this line because it was so long). Several people's jaws dropped in response to the way the receptionist spoke to this woman who had just been calmly waiting. The first receptionist deescalated by checking her out. When I finally checked in, I noticed a sign behind the desk warning, "ABUSE TOWARDS OUR STAFF WILL NOT BE TOLERATED." How ironic. Not surprisingly, after the 20+ minute check-in wait, there was an additional wait of 45+ minutes in the waiting room. In that time, the rude receptionist loudly complained to her coworker about various patients. I want to emphasize that the technicians and doctors are respectful and the care is excellent. I was going to refrain from writing this review because everyone can have a bad day. But, other reviews show that this is a pattern of behavior. The front desk might need retraining.

Am I getting good eye care? Perhaps, but this place is a factory. And the receptionist is so rude. When I walked in, no one looked up at me or said hello. When I said I was here for an appointment she told me she was helping someone else. So bizarre. Plan your day accordingly because it will take two hours from the time you walk in until check out. Don’t schedule appointments on line because if you need specific tests there is no way to indicate that. I even called after I scheduled it online to make sure I got the test that I needed, and even with that it wasn’t properly indicated. Then they have this crazy thing where only certain doctors do certain tests. So after sitting there for two hours, them billing my insurance company and me making a copayment, they told me for the other test I have to schedule another appointment with the other doctor. I’ve been going to eye doctors for over 20 years for the same eye condition and I’ve never had this. Ridiculous and scammy. This is what happens when private equity takes over healthcare. Looking for a non OCLI provider.

We saw Dr Brennen, the retina specialist Very good doctor He explained everything very well and listened what was the issue

Hello. I’m a licensed medical professional for many years and do not usually write any reviews for healthcare facilities. My review is more of a recommendation that a criticism of the care you provide. Front desk was excellent. Very good check in process. Waiting time is excessive. Waited like an hour to be called to just see the medical assistant for every appointment. I do understand that emergencies and urgent visits do happen which can increase waiting time. Perhaps you should consider looking at your overbooking rate to compensate for the no show rate if you employ this procedure. It’s quite a long wait for a five minutes or so exam by the doctor. The medical assistant who saw me was very kind but she had no idea of the history questions she asked me. She could really not explain the symptoms to patients who do not understand the question regarding symptoms which can adversely affect the care/exam provided by the doctor. I’m my case, the doctor did not review the symptoms questions so I assume he based his evaluation on the medical assistant’s documentation. My allergy which I gave them is my last visit was either not entered or missing in the system. A little more training and education for medical assistants may benefit your patients. Dr. Brennan was great with excellent bed side manners and very knowledgeable. Lastly, your facility is older and did not appear well maintained. The bathroom was dirty with no toilet paper. Not sure if you have a cleaning person during the course of the day instead of just after your office is closed. Your office is quiet busy with many patients. Thank you for reading my recommendations. I will definitely be returning to your office to see Dr. Brennan.

Zero! Had an 8 am appointment and was told to arrive 10 min early to fill out updated paperwork. Doors did not unlock until 8 am on the dot. Looked like workers were just coming in at 8 am and later. Did not see one Dr. Come in my 8:25. Waiting room was filling up and by 8:20 am - not one patient was called. Meanwhile 8:15 and 8:30 patients were coming in. By 8:25 I left without seeing the doctor. Your time has no value to these people. We all had places to be which is why we schedule the earliest appointment. Horrible management of a practice. Not much to do other than find another provider.

I just had my first cataract surgery with Dr. Bloom and am so very happy with the results. Everything went so smoothly from start to finish. I am amazed at how I can see now and am ready to have the other one done. Dr. Bloom puts you at ease, is very thorough and an expert in his field. I would highly recommend Dr. Bloom to family and friends. The staff is very helpful and friendly and the surgical coordinator, Karla is wonderful.