OHSU Casey Eye Institute Clinic, South Waterfront
3303 S Bond Ave Building 1, 11th Floor,
Portland, OR

They're not very kind. I was pretty uncomfortable the whole time. They didn't look at my chart, or ask about my disabilities. They assumed I was healthy, while ignoring the fact that certain disabilities could be contributing to my eye problems.

I've been trying to schedule an appointment with OHSU casey eye clinic for a chronic condition for several years. Their wait time for first appointments is always 5--8 months, and after waiting 30-40 minutes on hold, their scheduling team …

Someone even mentioned that they’re rude, especially the man who answered the phone. I would say that’s true. Also, double‑check whether he actually scheduled your appointment, because it might not have been in their system when you called back later. It hasn’t been a very good experience. You should consider getting care somewhere else.

Nice people and awesome service

I accompanied a 89 yr old family friend to her appointment and was flabbergasted at the lack of respect and common decency she received. Her appointment required eye measuring and photographs. She is in a wheelchair, and unable to stand anymore, and the technicians became frustrated with her for not being able to stand to properly reach their equipment. She was made to feel as though she inconvenienced them, was a burden, so they rushed her and became frustrated, visibly. Your duty is to provide proper care and respect to any, and every patient you interact with, chair bound or otherwise. Absolutely unacceptable.

They're very efficient and fast, and have all of the necessary equipment to test for almost anything. I arrived late and they still got me in and out fast while getting all of the info they needed.

I encourage folks to find care elsewhere. Out of control wait times both on the phones and to get an appointment. Dr. Labrum has zero interpersonal skills and it is like having an eye exam from a robot. Staff are unable to provide an itemized receipt yet require payment before service. Staff say it's out of their control and to call the billing department for an itemized receipt but there were 47 people on hold when they tried to reach billing. You would get better service from Costco or LensCrafters. If you have an option to be seen anywhere else in town, you should do so.

Love the service here! I needed to establish myself as a new patient since my oculoplastics specialist left and OHSU is so amazing! They were able to see me without too much of a wait and the service was great. I’ve had a very positive experience with their ophthalmology and oculoplastics teams.

I’ve been coming to both locations at OHSU for the past thirty five years due to being a preemie and having cryotherapy eye surgery on both eyes at birth in order to stop my retinas from detaching, the surgery was only successful in one eye (better one than none! 🤓) Without OHSU I would not have vision! I can’t appreciate enough how quickly they’ve been able to get me in for any eye emergencies I’ve had over the past thirty five years. Thank you Dr Calcano for taking such good care of my eyes during birth to teen years! Thank you Dr. Stout for having been such a wonderful Dr. for the majority of my life! Thank you Dr. Stutzman, Dr. Harkness, Dr. Linn, Dr. Chen and Dr. Labrum for being extremely observant and very thorough during my most recent visits! Shout out to Dr. Simonett too! I go to several different departments at Casey Eye for my complex eye health and it’s the ONLY place I trust for doctors to touch my eyes! ❤️👁 Truly amazing doctors here in my thirty five years I’ve been coming to OHSU! Also Lulu in the optical shop is super sweet and really knows her stuff! 😊

Never go there. They make you wait 5 and 6 months for appointments. Then after waiting six months, they randomly cancel your appointment on you without letting you know and to make you wait another six months. And they continuously do it over and over. It could be years before you've seen by anyone. My last appointment i showed up a few minutes late and they turned me down.

14 years ago Dr Falardeau miss diagnosed me. I'm now seeing Dr Kroeger who says the damages is permanent. OSHU refuses to amend my records So I can get an accurate diagnosis and prognosis. Theyy blocked me from seeing the good doctor's like Chamberlain Kennedy and Hubbard. Be careful This has destroyed my life. They say I'm depressed, who wouldn't be.

I have been seeing Dr. Elizabeth Edmonds for several years for glaucoma. Today in the office was a typical visit which was excellent. Very efficient staff at check-in, Pepper and Biff, also very friendly. Assistants to Dr. Edmonds, Jacqueline, was very nice and explained everything. I was sent for imaging over to David and also has incredibly excellent manner with patients, showing me some images and talk to me through things. In all regards an excellent experience, which is why I continue to receive my eye care here.

Developed strong astigmatism. Ophthalmologists here insisted it was merely dry eyes over a two year period. Went to a strip mall in Tucson Arizona and they adjusted my prescription perfectly. I wasn't able to safely drive a car at night with the prescription I got at Casey Eye. Now I have perfect vision at night. On top of that they kept telling me that I might have glaucoma without being able to confirm or deny with certainty over a three year period. I do not have glaucoma. You'll be better served at a random Costco or Walmart. I cannot possibly exaggerate how unprofessional, rude, dismissive, and ultimately wrong they were.

It's almost impossible to get an appointment without a 4-month wait. On top of that the guy who answered the phone Was hostile. He acted like I called his personal phone. He made multiple unprompted snide comments. I was calling to make an appointment for my elderly father. This is nuts.

This eye Institute is the worse they dont care about you and they dont give you appointments.

Developed strong astigmatism. Ophthalmologists here insisted it was merely dry eyes over a two year period. Went to a strip mall in Tucson Arizona and they adjusted my prescription perfectly. I wasn't able to safely drive a car at night with the prescription I got at Casey Eye. Now I have perfect vision at night. On top of that they kept telling me that I might have glaucoma without being able to confirm or deny with certainty over a three year period. I do not have glaucoma. You'll be better served at a random Costco or Walmart. I cannot possibly exaggerate how unprofessional, rude, dismissive, and ultimately wrong they were.

I just want to thank Dr. Torres (and another Ophthalmologist) for seeing me today and for showing concern for my eye and the urgency to be seen today. I've been going to this clinic for about 9 years and have been experiencing chronic symptoms in one due to my ocular rosacea and was feeling worried that it could be more serious or underlying, but I appreciate the doctors at Casey Eye Waterfront for helping manage my ocular rosacea.

Had an incredible experience here ! Dr. Redfern is exceptionally through..explained tests and exams very well to my understanding...listened to my concerns patiently. High technology equipment..I am astounded at what the Dr.'s are able to look at in one's eyes ! I feel very grateful 🙏 and blessed to be her Patient! …

We are so thankful for Dr Campbell who’s graciously taken the utmost care of our preemie’s eyes. Thank you.

Extremely long wait time to see the doctor.

Don’t make any other plans for the day….after taking all my eye measurements, I’ve been sitting in a small room for nearly an hour..

Called to make an eye exam appt, and the person on the other end acted like I called their personal number in the wee hours of the morning, was not friendly at all and I guess shocked that people call clinics to make appts?? Then he said the nearest appt available was in November (it's April). Ended up going to a great small business optometrist down the street 3 days later for half the price.

The people there were nice, they just are incompetent. Couldn't answer basic questions. The billing department is terrible. They sent an incorrect bill and will not get back to me. I have contacted them multiple times and cannot get through. Looks like other reviewers have had similar issues. I would stay away if I were you.

I had blethroplasty done by Dr. Steele. In Oct. 2021. I am so very happy with the outcome. Dr. Steele is kind, caring and an excellent Dr. The staff is friendly and just awesome. I would recommend Casey Eye Clinic to all my family and friends. Thank you for such a positive experience.

Casey Eye Institute is a real bummer. They are expensive and although they are considered preferred providers of my insurance, they figured out a way to not accept any insurance payment for my medical lenses. They claim that a different department bills for the actual medical lenses and that this other department is not a preferred provider. This means I have to pay the full cost of the lenses, even though both the prescribing physician and the clinic is a preferred provider. This seems like a scam to me. That’s just my opinion of course. This also felt unethical to me (another opinion), so I’ve decided not to return. Instead I found another doctor to prescribe my Scleral lenses.and he says that billing my insurance is no problem and that they will cover 90% of the costs. My advice: stay away from Casey Eye Institute- at least their medical lens department.

I have complicated, autoimmune eye problems making glasses expensive and challenging. I need the best quality possiblie in lenses and frames as well as with the professionals that work out my difficulties for my prescription. Casey Eye Optical is THE BEST! Until my disease I had no idea that there was such a vast difference in lenses and in the qualifications and training required of their professionals so they can accurately meet the sometimes minute prescription details. THANK YOU!

They fixed my eyes.

I look forward to my visit? Helpful and friendly staff. Thanks Daniel.

While the facility boasts top notch equipment and decent staff, I have suffered some pretty negative experiences here with the business practices and billing. First of all, the doctors in residency don't seem to know what the tests cost and since they learning, they like to experiment on you and run every test they have even if they are not necessary. In my first experience here I was sat down in front of various high tech gadgets and given many tests, many that were quite unpleasant, that were later deemed unnecessary by Patient Advocacy after I raised hell about the bill I got for $3,000. All I wanted was contacts. After a lengthy dialogue with Patient Advocacy, they refunded about 1/2 of my money. Fast forward 6 months, after recovering financially, I am at CEI to get a scleral lens fitted, I am told that the fitting will be $500 and the lens will be about $475. I pay for the lens during my visit. I then get a bill in the mail for $1000 for the fitting. There is a pretty big difference between 500 and 1000. Again, the doctors are out of touch with billing, this time telling me things that aren't true. Add to this that the doctor repeated a $50 test that I had just had 6 months prior, it was clearly unnecessary. I will be filing with PA again to get this taken care of. I am giving them a 2 star review because I feel that they are making a lot of money by abusing the patient/doctor trust and likely taking advantage of people who may not be aware of it. The culture seems to be that they use you for research for their residency docs, and they make you pay for it, so they clean up nicely at the end of the day.

Easy access to the clinic. Staff very courteous, doctors are personable, attentive and listens to you.

Fantastic facility, dr. Hills was amazing

Amazing facilities and great doctors!!! Dr. Chamberlain is the best eye surgeon ever seen