Okoren Mary B OD
2300 Computer Ave,
Willow Grove, PA

They deleted my first review...let’s see if this one sticks. Receptionist on the phone is incredibly rude and stuck up; hung up on me when I asked him if I offended him somehow. Unprofessional!!! Felt more comfortable with Dr. Kauderer down the street

I rarely write reviews on Google but my experience today really left me angry! Context: They were our family eye doctor basically my entire childhood, but I stopped seeing them regularly when I graduated college. My parents, though, still go to them (probably not after today) and have provided them many many years of patronage. Experience: Recently my lenses broke and I called them to get my prescription for my new eye doctor (I no longer live in PA.) They told me they had "no obligation" to send me my own medical records--meaning they could but didn't feel like it-- because the records were old. I told the gentleman on the phone that I understood the records were outdated but my new eye doctor would like to have them. I was told my family could in theory come get them for me but they would need an appointment and he very gleefully added that they will be closing quickly so such an appointment would be impossible. He hung up the phone before I could ask about the frames I got last time. He was very aggressive on the phone; not sure what was so insulting about a high school teacher trying to fix his lenses so he can read the board, but I guess he found that profoundly upsetting in some way. This really was a nasty and totally unnecessary exchange with a family who has been with you guys for many years (even when your practice moved locations!)

I went to this eye doctor years ago and I remember that I had questioned a bill I received. They apparently didn't like that and after making my next eye exam visit with them, the husband called me back and said I did not treat them right and cancelled my appointment. Wow! Go somewhere else people!